Join Date: Aug 2009
Thanked 3 Times in 2 Posts
I received the same Warranty Bulletin from FCA US. I scheduled the appointment, went to the dealer, they took pictures and verified the letter and my VIN. The dealership said they would call when the trim/appliques were in and schedule a drop-off time for installation. I was pretty happy as this has been a huge disappointment and eyesore for a $71K vehicle. However, later in the day, I received a call and the dealer informed due to the lack of the XSQ sales code - real carbon fiber trim, my SRT didn't qualify. I contacted FCA, who informed my VIN was in the Warranty Extention batch and put me on hold while calling the dealership. After about 15 min, she came back with the XSQ sales code - real carbon fiber trim verbiage as well. She completely changed course and informed I was not covered. I asked to speak to a supervisor, and after quite a bit of back and forth (STAY PROFESSIONAL), she informed a supervisor would call back within 24 hours.
Ironically, I just received a call from "Chris" at FCA, a level two supervisor. He said he has never seen this before, verified my VIN was absolutely extended, but needed more information so was going to speak to FCA internal and the dealership. We also discussed that unless it was a very one off special order, all 2013-2017 JGC SRT's had the carbon fiber trim, which would make their whole notification pointless as they along with the Chrisler 300 LX were the only vehicles in the Warranty Bulletin. I'll post back if I ever get a resolution one way or the other. I'd be interested to hear others who have had this occur as well. For all who did not get the letter, see attached.
2014 Jeep GCSRT
2010 BMW X5M
2011 Audi S4
2007 Jeep GCSRT8
Last edited by MinezSRT8; 01-09-2019 at 10:19 AM.