First off, I want to say I did not want to bring this issue to the forum. Unfortunately things can be solved when displayed under public scrutiny. I am also out of solutions so here is my friggin’ problem. Ok.. I receive my Borla-S on 8/31/07 and had it put on the same day; started it up and it started to rattle; you can view and listen here.
http://mysite.verizon.net/idoloans/Borla startup.avi
I removed the system the next day, the rattle was giving me a headache and my music couldn't drown it out, and on acceleration the noise became too distracting and embarrassing. The biggest problem is that I can't get my money back from Borla. They told me I was looking at receiving a replacement sometime in October. I personally believe the rattle was coming from the front muffler assembly, but it could be from the rear muffler. I suggested they just replace the whole system so we don't have to go back and forth, but no, they don't do it that. You mean to tell me that you would rather piss off your new customer than satisfy them:confused::confused:.
I'm so freakin pissed off I could chew GLASS. I know a lot of you guys are happy with the Borla, and I am happy for you, to me it sounds like my mom’s Tahoe truck. Even my wife who knows very little about cars except if they are cute or not was disappointed with the sound. My SRT Magnum sounded way better with the Zoomers on it. Looks are a different story; the Borla looks great; Zoomers looked ok but sounded so sweeet. People are still buying these and I can't get a replacement:mad::mad: Any suggestions would be appreciated.

That sucks man, I know just how annoying/embarrassing a rattling exhaust can be, on my old Tahoe i thought it was the coolest thing in town until they damn exhaust would start rattling at a stop light, fortunately i had a sound system to drone it out. If you end up not being able to get a full refund, i'm fairly confident the replacement system won't dissapoint like the first. At least in my experience BORLA exhaust is made with exceptional quality, and i wouldn't trade my S Type for anything. Good luck bro.

Borla isn't the only exhaust company that operates like that. Several members that have the BB system experienced problems with welds cracking on their mufflers and, although BB would fix them, you had to ship the muffler to them at your expense for the repair rather then them just shipping you a replacement.

Are you 100% positive it wasn't an installation error?

That sucks man, I know just how annoying/embarrassing a rattling exhaust can be, on my old Tahoe i thought it was the coolest thing in town until they damn exhaust would start rattling at a stop light, fortunately i had a sound system to drone it out. If you end up not being able to get a full refund, i'm fairly confident the replacement system won't dissapoint like the first. At least in my experience BORLA exhaust is made with exceptional quality, and i wouldn't trade my S Type for anything. Good luck bro.

Thanks, so as I get a replacement it's going up for sale. I was just on the phone with Borla and they tell me they don't have any in stock. So I say to him get one from your distributor and satisfy me. I paid my money, now do your part. This guy tells me it's not that easy it's going to take a few phone calls and 2 hours to get back to me. I've been in business for a long time and companies can do what they want if they want to.

Are you 100% positive it wasn't an installation error?

Installation error?????? How hard is it to unscrew a couple of nuts and bolts??? I did it myself and I've been working on cars and bikes since I was a kid. And I've worked for dealerships in the past. 100% POSITIVE The damn thing RATTLES:mad::mad::mad:

If anyone likes and you live close to me. We can put it on and listen for yourself

Did you buy it directly from Borla?

Borla isn't the only exhaust company that operates like that. Several members that have the BB system experienced problems with welds cracking on their mufflers and, although BB would fix them, you had to ship the muffler to them at your expense for the repair rather then them just shipping you a replacement.

I would have rather sent it back to them so they could test it and hear it for themselves and make sure it was coming for the front, but that wasn't a option for them. I had at least 5 people listen where the rattle was coming from but it's so loud it's hard to pinpoint; most thought it came from the front muffler assembly

Did you buy it directly from Borla?

No 21st Century Exhaust and they told me to contact Borla

Installation error?????? How hard is it to unscrew a couple of nuts and bolts??? I did it myself and I've been working on cars and bikes since I was a kid. And I've worked for dealerships in the past. 100% POSITIVE The damn thing RATTLES:mad::mad::mad:

If anyone likes and you live close to me. We can put it on and listen for yourself

Don't get upset. I wasn't questioning your ability to work on cars. It was a simple logical question dealing with the subject since your original post made it sound like you had a shop put it on.

Don't get upset. I wasn't questioning your ability to work on cars. It was a simple logical question dealing with the subject since your original post made it sound like you had a shop put it on.

I understood the question, but it still doesn't ease my anger. I got this big ass box in my garage and my bank account is $1000 lighter and I keep reading where someone has bought a new exhaust and I can't get a replacement?? I'm not pissed with your question or anything I'm pissed at the system for dealing with defective items. I did my part when it came to paying for a item. Now I want Borla to step up to the plate and fix, replace or refund me my money.

No 21st Century Exhaust and they told me to contact Borla

I would go back to them and tell them to contact borla. If you paid with a credit card, call them up and have them dispute it. I am sure the distributor has more pull than you and I would.

That is an interesting rattle you have. Have you been able to isolate the sound to a specific area?

You would think Borla would want the entire system back for inspection for quality control reasons.

Good luck with it, mine will be here tomorrow and I can only pray that I dont have any problems with it.

If nothing else, dispute with CC company.

Good luck with it, mine will be here tomorrow and I can only pray that I dont have any problems with it.

I'll take it if you don't like it. :p

I'll take it if you don't like it. :p


Oh I got something for ya, don't you worry


:noemo:

That is an interesting rattle you have. Have you been able to isolate the sound to a specific area?

You would think Borla would want the entire system back for inspection for quality control reasons.

Good luck with it, mine will be here tomorrow and I can only pray that I dont have any problems with it.

If nothing else, dispute with CC company.

We think it was coming from the front muffler assembly. But it's a very loud system and to hear the rattle u have to rev the motor. Hopefully it's the front, when I do get it I'll test it and if it's ok I'll post it up for sale.

to me it sounds like my mom’s Tahoe truck. Even my wife who knows very little about cars except if they are cute or not was disappointed with the sound. My SRT Magnum sounded way better with the Zoomers on it.

Your first post

But it's a very loud system and to hear the rattle u have to rev the motor.

Your last post......

That makes no sense.....but anyways, if you really want a new system you can get one. You just have to make some calls. Borla has a lot of dealers, so i am sure you could find one somewhere in this country.

Make sure the exhaust is not rattling against something like the underside of your truck....there are some areas its gets very close and you may have to tweak it a little. Internally there is hardly nothing to those mufflers, So I would say the rattle is not from in them.....but maybe I dont know? I cant see the system.

I would go back to them and tell them to contact borla. If you paid with a credit card, call them up and have them dispute it. I am sure the distributor has more pull than you and I would.

Sorry you are having such a hard time. I agree with the above statement though. I would read paragraph two from Borla's "Million Mile Warranty" directly over the phone to a Borla rep, and ask them why you were told to contact Borla direct, and for a definitive answer as to what constitutes "all necessary steps"......cause it seems like no one is "stepping" up in your situation.

http://www.borla.com/warranty/

Sounds like Borla's customer service is as bad as B&B's and his sucks real bad.

I tried PM'ing David Borla for you and his box is full. I also tried guessing what his email address would be at Borla and they came back. Personally, I'd call Borla and leave a message on his voicemail and see what he might do for you that his CS department is not.

[non-supporting vendor comments removed by Admin]

Nice to see someone stand behind their product. Great job David.

Nice to see someone stand behind their product. Great job David.

+1..........:)

Good to see a company come into the public with such involvement as David has here. Makes me happy to know that my truck is currently having one of his systems installed as we speak.

David, taking care of the situation for him like you did just resulted in another sale. I've now made my mind up between the Borla and the Corsa. (Have to admit I like the larger tips, too!!)

Bout time some GREAT customer service, Hey B&B YOU SUCK!

I guess you did get one of my emails David? Great customer service is what it's all about. Awesome!

[non-supporting vendor comments removed by Admin]

wow ... that's some great cs .... Borla just went up a notch in my book ...

Just one itty bitty minor detail of a problem...

Borla is NOT a site-supporting vendor here, which means they do not have the right to conduct business or customer relations on this site. They have been told this and they have been given the info about becoming a vendor as requested, but they never followed through. Unfortunately, this disrespects the vendors who DO pay for the privilege to promote and conduct their business here.

Sorry 08redrock j, but David Borla's posts had to be removed.
Please contact me via PM for further information.

I didn't see it as him selling a product, only offering customer support and providing info of upcoming releases for products available from supporting vendors. Are SRT engineers going to have to become supporting vendors for providing support for the product?
Come on, he was only trying to help out. We should be thankful to have this type of support.
If Diablo wants to come in and explain their product, do they get the boot too?

Come on people, we are on a forum not in prison.....let the man talk

Come on people, we are on a forum not in prison.....let the man talk

+1 Let him speak.

So if someone is helping another member out of a sticky situation its considered advertising. Besides most of the vendors on here sell his product so I highly doubt that they have any objection to David Borla posting on here.

Yeh, pretty lame

Any vendor is welcome to help any member with their product or customer service issues... as long as they have an official Supporting Vendor title under their username. The sponsor vendors who distribute Borla are more than welcome to offer their assistance here.

This is not just about advertising and sales, it's also about promotion and exposure. Any non-supporting vendor who makes himself known is gaining free exposure. Many sites don't even allow business names as part of your username for that reason. A vendor who posts to "help" members with the product they sell or mfr. is providing customer assistance, which is conducting business. When they include contact info. in their posts and leave no doubt as to who they work for and represent they are promoting their business through that exposure, no matter how well-intentioned the "help" may be. If we allow it for one, we would have to allow it for all and it would blur the lines to the point that there would be no reason for any vendor to sponsor the board.

If this wasn't done for the exposure, then why didn't he just send a private message? Companies don't receive free exposure on TV, radio, newspapers, or other media, and this is no different. Our Vendor Rules below are fairly standard, very clear, and they apply to all members:

ADVERTISING / VENDOR RULES: ..-For ALL Members & Vendors -

1. Product-related posts or advertising of any kind by non-supporting vendors is NOT allowed -
If you are interested in becoming a sponsoring vendor, please send a private message (PM) to JayC, HEMEEE or ekool for more info. Forums cost money to run and, because our site-supporting vendors contribute to that cause, they have an exclusive right to promote their business to our membership. Please respect that. Posts/threads that we feel cross the line will be deleted and warnings/infractions will follow. To avoid problems, please observe the following guidelines:
Do not reveal yourself as a vendor in posts or PM's
Do not discuss/promote/advertise your products, projects, services, or pricing
Do not participate in other member's threads about your products, projects, services, or pricing
Do not post contact information or links to your ads, website, business, or auctions in signatures or threads2. Business signatures are NOT allowed for non-supporting vendors and will be removed

3. Members may discuss products offered by a Non-Supporting Vendor as a general info post only. If, in our judgment, it appears as though you are advertising on a N/S vendor's behalf your post/thread may be edited or deleted and you may receive a warning: a) A member MAY post "I found a great deal/product/service/price from Acme Auto" including details -That is sharing general info based on your personal experience

b) That member may NOT add to the post "Acme Auto said forum members get a special deal" -OR- "call Joe at 123-4567 or check out his website and say I sent you" -That is advertising on behalf of the N/S vendor and/or the N/S vendor using you to advertise on his behalf

c) If a member makes multiple posts/threads about a same non-supporting vendor it may appear he/she is associated with, or advertising for, that vendor and he/she will be cautioned. The line is thin and we will use our judgment as to when that line is being crossed4. Members may NOT post links to Non-Supporting Vendor ads/threads/posts on other Forums and they may NOT post copies of those ads/posts/threads on this Forum

5. Supporting Vendor Group Buys are permitted but can ONLY be posted by a supporting vendor. Members may not initiate, post, or manage Group Buys, nor post threads to generate interest in a GB. All business must be conducted by the supporting vendor, or his/her board-authorized Rep(s)

6. Non-Supporting Vendor Group Buys, promotions, and special offers are NOT permitted to be posted, or linked to, by any member and will be removedJust to clarify, I posted to explain edited comments - not to open up forum policy or debate.
I will provide the OP with the info. he needs, but I would like to keep the thread open so he can update it if and when he reaches a resolution, so...Back on topic, please.

Removing of comments on an internet board by someone with a position to defend is pretty much undefensible. Using a bogus rule set as a stance vs paying and non paying supporters, what a crock.
When everyone wanted to hear about exhaust development they were allowed to speak or type. When people wanted to know when it was available they were allowed to post. The day money passing hands decides what can be posted you are no better than the evil corporation of chrysler everyone complains about for cutting cost and worrying about dollars.

Removing of comments on an internet board by someone with a position to defend is pretty much undefensible. Using a bogus rule set as a stance vs paying and non paying supporters, what a crock.
When everyone wanted to hear about exhaust development they were allowed to speak or type. When people wanted to know when it was available they were allowed to post. The day money passing hands decides what can be posted you are no better than the evil corporation of chrysler everyone complains about for cutting cost and worrying about dollars.

All about the money these days... How about we all pitch in for a collection to let that post be heard.

:rolleyes:

Removing of comments on an internet board by someone with a position to defend is pretty much undefensible. Using a bogus rule set as a stance vs paying and non paying supporters, what a crock.
When everyone wanted to hear about exhaust development they were allowed to speak or type. When people wanted to know when it was available they were allowed to post.
To answer your questions, even if they are off topic:
-- Our vendor program went into effect on May 15th. It was at that point he, and all vendors were cautioned to follow the new guidelines. Threads & posts made prior to the new policy remain in the archives.

-- There are many vendors and manufacturers whose products have been called into question on this site, but haven't chimed in to "defend" themselves. If this vendor was not a member of this board, he wouldn't even be aware the thread existed; just because he is does not give him rights other non-supporting vendors do not have.

I will repeat my respectful request to get back to, and stay on topic.
This OP was appealing to the members for advice, if he wanted contact with Borla directly, he knows how to reach them. If members have any more questions or concerns, about our forum policy, you're welcome to address them with me via PM rather than hijack, or force closure of, someone else's thread.

Thank you-

It would be nice if David sent me a PM about this situation I tried sending him one but his box was full.

It would be nice if David sent me a PM about this situation I tried sending him one but his box was full.

I dunno if you missed his posts, but if so, you should try calling him.

I dunno if you missed his posts, but if so, you should try calling him.

I just sent him a PM

I just sent him a PM

Cool, good luck :)

I didn't see it as him selling a product, only offering customer support and providing info of upcoming releases for products available from supporting vendors. Are SRT engineers going to have to become supporting vendors for providing support for the product?
Come on, he was only trying to help out. We should be thankful to have this type of support.
If Diablo wants to come in and explain their product, do they get the boot too?

I understand what you are saying, but not all our supporting vendors carry Borla. Those vendors would consider this unfair advertising by Borla which is their competition. No one is saying that David Borla can't send 08redrock j a PM. If he did that, I'm sure 08redrock j would let us know that David took care of him.

Linda, you can blame me if you will. I'm really happy with my Borla S as are many others. When I came across this post, I figured I'd alert David to the issue and let him decide whether or not he wanted to do something. I emailed him the link. Borla once again impressed me as he rose to the occasion and wanted to fix the situation for this guy. Anyways 08redrockj you have PM.

Andrew, no I will not "blame" you. I think what you did was extremely nice and in the spirit of community to try to assist a fellow member in need, that's what it's all about from a member's point of view. However, I have to view these situations from all sides, including as Admin.and on behalf of our site-supporting vendors so, while I might think it was nice of Borla to offer assistance, it should have been done quietly and in private. Simple as that.

08redrock j, I guess you missed my post??
I have the original reply and can send it to you via PM if you'd like, but it sounds as though you've got others providing the info. Send me a PM if you need it. Since the discussion continues to go off track I'm closing your thread temporarily. Please send me a PM when you're ready to update and I'll gladly re-open it for you... thanks for understanding and good luck with resolving your issues.