I have an ongoing thread elsewhere about my experiences with GSM, and thought it would be beneficial for my fellow cherokeeSRT8.com members to also post my experiences here.

Around the 20th of May, I ordered the GSM Ram Air Intake for the SRTGC. On the 24th of May, I received a .pdf copy of my (paid) invoice, that included my UPS tracking number. They were shipping via UPS Ground, so I gave them a week before actually checking the tracking info. When I finally did check, it stated that the package was scheduled to be returned to GSM for some reason. Well, after a few calls and emails, I finally spoke with someone at GSM, and they apologized profusely. They could not explain what had happened, but they were certain that my order had never shipped and that I had to wait for a bit longer for the next shipment of the intakes to be received at GSM. After a couple of more weeks of back and forth, I called on a Friday to check on the status. It was also the week that the Magnaflow exhaust was released. I asked GSM to add the Magnaflow exhaust to my order. They said no problem. They'd throw my intake in the box with the exhaust. Remember.... this was a Friday. On Tuesday of the next week (only 2 business days) I received the exhaust, but still no intake. Had the exhaust installed the next day, and it rocked. I LOVE it.

Finally, on June 23 (over 1 full month after ordering), I received the intake. The box included the heat shield, the tube (chrome/stainless in color.... not the silver like I wanted and was advertised), the elbow connector, 3 heat shield lids that were emblazoned with GSM MOTORSPORTS, the cone filter, 3 adjustable hose clamps, and a baggy with several bolts, washers, a lock washer, a rubber bushing, and zero nuts. There was a color instruction packet that included color photos, but what GSM considers 'step by step' instructions, were merely a few pictures of an open hood, and nothing more.

I have installed probably 10-12 CAI / FIPK ktis in the last few years and they are all very much the same in install process, so I wasn't too worried about the horrible instruction sheet. It was the baggy of whatever GSM found on top of their tool cart that day that threw me off. The heatshield is not fastened sufficiently (if you use what they sent), and the attaching point on the intake tube does not properly align with the mounting point in the heat shield. I was able to make it work, but I sure hope the heat shield lid was supposed to fit better than it does.

After over an hour of hassling with the install, calling GSM 4 times (AND being told by an employee there that "Nobody has ever had any kind of problem installing this unit before" (which is TOTALLY false, based upon fellow SRT owners posts on another forum), AND using all my own mounting hardware, the intake was installed.

Once installed, I realized that the water shield that was supposed to be included in the kit, was absent. I immediately called again, and left a message about the shield. I assumed that first thing on Monday I'd receive a phone call apologizing, and telling me that it would be sent overnight to me. Hahaha..... wishful thinking. That was nearly a month ago, and I have STILL not received a phone call or the shield. On two occasions, in the other forum, a GSM representative has posted that he *personally* would get the shield out to me immediately, as well as getting the tracking information to me "first thing Monday (yesterday) morning".......

...... still nothing.

GSM appears to have great products, but to date, I have only seen one person hail their customer service. I am really shocked and disgusted with GSM's lack of concern for their customers.

Based on my experiences, they deliver incomplete products, with a poor excuse for installation instructions, and have among the worst customer service I have ever dealt with in the automotive aftermarket industry. I've been a member of SEMA (as media) for the last 3 years, and have been involved with automotive aftermarket equipment (as a consumer, a tester, a sponsee, and as unbiased media) for nearly 15 years.

I hope other people have a better experience with GSM than I did!

Thanks for taking the time to relate your experience with GSM. I was going to buy one of their CAI's but after hearing of your problems I think I'll go with Volant when they are available.

...On two occasions, in the other forum, a GSM representative has posted that he *personally* would get the shield out to me immediately, as well as getting the tracking information to me "first thing Monday (yesterday) morning".......

...... still nothing.
So much for that "personal" touch. I find it hard to believe that the missing part is not sitting in your hands as we speak. I read the thread where Scott promised it would be shipped July 5th and then the follow-up that said it would be shipped yesterday. It would have taken 5 minutes max to get the part out. I also don't understand why your other issues were not addressed, i.e. the bolts and mis-fitting parts. You can add me to the list of people who will never deal with GSM.

I can't believe the amount of problems and issues I have read about lately with automotive vendors. It's amazing that some of them stay in business, I can only imagine the amount of business that is lost due to situations, like yours for example, than can so easily be solved.

I've always believed that if a company cannot handle the "little stuff" to NEVER trust them for the "big stuff".

I've always believed that if a company cannot handle the "little stuff" to NEVER trust them for the "big stuff".


VERY well said!

I understand that everyone has different experiences and opinions, but just as a note to anyone who cares, my interaction with GSM was flawless. They went out of their way to help me out and accomodate my needs for my CAI. Even though they were super busy moving locations, they helped me until i was completely satisfied.

I thought they were great....just my two cents though.

No-- that is excellent to post that. I think you hit the nail on the head, everyone has different experiences, and I hope more people have good ones. But I felt obligated to post my experiences so at least they are known.

I have purchased the ESP/fan mod,Ported and polished Heads and intake,magna flow exhaust,and the cold air intake.I want to start out by saying that these performance upgrades all working together are truely AWESOME!!! Scott has always taken the time to help me with any install questions I have had.I truely beleive that there products are second to none.I did also have some shipping problems with them as I later found out they we in the middle of moving shops.Guy's we have all moved and know how crazy it can be,let alone moving a business and keep track of what has gone out and what has not.Never the less I called scott and let him know that I didn't receive what was suppose to have gone out a week ago.He appolgised and made sure I received everything I ordered.In fact he did not charge me for the cold air intake and sold me the Magna Flow at quite a discount.Scott,i really appreciate you taking the time to go over everything with me and make it right.We all mess up now and then,the difference with GSM is when they realize they did something wrong the correct it.

Marcello

Not in my case, they haven't made it right.

But you are correct... the products I did get from them (once I got them installed) are very nice! I love the intake.

I would give Scott another call,I am sure he will get it taken care of.I know having a ton of stuff on your plate and a move isn't an excuse,but give him a ring.They are good guy's

4 calls should be plenty, and I know for a fact that he is reading my posts both here and on the other forum.

I have no doubt he is a great guy. In fact, I really enjoyed talking to him on the 6-8 occasions I have. He offered me a break on the price of the supercharger due to my problems, but that was before I ever received the intake and experienced this last round of lackluster customer service.

...the difference with GSM is when they realize they did something wrong the correct it. Marcello
If "correcting it" means telling a customer on two different occasions that a missing part has been or will immediately be shipped, when in fact it has still not been shipped, then I am not impressed. How much business is GSM going to lose because they are too involved in their never-ending move to ship a $3.00 part?

It is very frustrating when a company tells you they have shipped something when they have not. Missing parts or "errors" should be given top priority. The part should have been overnighted to the customer the first time around. They may be "too busy" to take care of this matter but what about the customer? How much time should he have to waste repeatedly contacting this company to get something resolved that is so simple?

All i can say is that they corrected the problem I had,and made things right.The point I am trying to get accross is they are not bad guy's like some other shops.They made an honest mistake and they corrected.unlike some other shops that charge there customers 21 grand to do the work and only install 2,000 worth of parts and alot of stickers.I would hate to see guy's not do business with them because of a shipping error.In my opion,you would be cuttion off your nose to spite your face.

I need to be sure and get one point across here..... I am NOT saying GSM are crooks at all! They have simply blown it from a customer service standpoint. I've said in several posts that I like what I received from them, once I figured out how to make it work (sometimes with my own hardware).

Customer service is paramount to me, and most consumers. That is why I issued my caution to others.

Understood.;)

group hug.

Hey (ge2)Greg,

We put a lot of effort in to screwing this one up, I apoligize for the delay I was told we had shipped your missing part only to find out that they came in un coated(they will rust with no coating) so weeks later I understand your frustration and I apoligize.


we shipped your weather sheild 2 day air so you have it Friday

I am glad you like the way the product performs..!



Scott
GS Motorsports
562-777-1075 ext 103

Thank you for posting this Scott. I got your phone message just now as well, and will call you shortly.

Consider this case closed. After speaking with Scott, he has taken care of this and Iwill have my part on Friday. Thanks Scott.

Well, this is the way an issue with a company should be resolved. I see a lot more business coming your way GSM. Im off to check out the Novi kit for the SRT GC for my buddy, well, because, Hennessey just couldnt cut it...

GSM - that is what any reasonable person expects a business to do to rectify a problem. There is your method and the Hennessey method, I like yours better :D

radduc and ge2 -

Do you know how many calls I have given Scott the past week and Emails to both him, Sales@GSM, Ryan, and everyone on the contact list to JUST simply inform me of what is happening to my delayed order and to my messed up previous SC Jeep SRT Kit and as Scott said he would call me back within an hour last Friday a week ago --- to come here nad post this and STILL nothing as if the company doesnt exist!!!.... I called, emailed and left MANAY messages with receptionsit even... anyway will not bore you with endless details as it is not why am here but...

READ my thread under GSM (http://www.cherokeesrt8.com/forums/showthread.php?t=646&page=4&highlight=GSM+supercharger) --

http://www.cherokeesrt8.com/forums/showthread.php?t=646&page=4&highlight=GSM+supercharger


again I am sorry I am duplicating this but I feel I have an obligation as a fellow citizen to not let others be burned like I am/havbe been and to STOP what ever GSM is doing to the masses and say that customers WIN, not their indifferent attitude and still expecting customers inflow!

BEWARE from GSM - I am yet to find a resolution single-handedly with my Bank/AMEX and lawyer or until they contact me (which seems unlikely) while they have over $20K of my $ already... so far I have spend with them almost $30K - so imagine how they would treat smaller player/customer who would spend less on a kit or even a part....

I'd recommend you post this over at the blue site too.

I sure will when I get a free moment this weekend - thanks for the heads up man... it is how we care for each other as a virtual community is what makes us a solid fellow humans in today's world.

Ok and has anyone noticed when they CALL ANY NUMBER from the contact us on GSM site - now the message changed and it is generic and not state anything about GSM and just asks to leave a message!!!!!

is this a start of their vanishing with our $ or just a tech glitch for the day?

I posted awhile back on this forum about all of the GSM supercharged exploding engines and was trashed for doing so, no one believed me. No I am reading about more engines blowing up and as is typical, GSM is skirting the issue. Without the amount of complaints GSM gets I am surprised that they are still in business. Buyer beware!!

Just from reading all this, I would call AMEX and the bank and stop payment on your transactions. This does not sound good. And to think, my next Mod I was considering was the GSM supercharger.:eek:

And to think, my next Mod I was considering was the GSM supercharger.:eek:

Me too. I was hoping to hear all sorts of positive feedback to give me that push needed to send in an order.

Does it seem like alot of us are in the same position - money to spend and no where (trustworthy) to send it?

Yes seems so to me and WILL be contacting AMEX and BANK and if needed go to the tip of the mountain. I am a business customer to both so they normally take great care of me/my transactions without need to do any legal additions.

AND YES seems to me that we are all in same boat -willing to spending $ but no trustworthy place - beside the TOO OVER rated and expensive Hennessy - so I think we should startup a company with a great Tech and alliance with Germany and DELIVER!

the Voice recording now on the main # 562-777-1075 WHICH IS THE ONLY one working says after many rings that "you have reached Voice mail box for Group Accounts, leave a message..."

This is SCARY! Looks like they are on the way of packing or already vanished and now we have to deal with legalities to get back our $$ for orders placed and NOT delivered, not to mention screwed up orders that delivered but incomplete...(which is ALSO my case as lucky as I am)!

Bought 2 products from GSM and had no problem with the delivery or the products - all was great and I look forward to future purchases.

rikk -

How about you try buying NOW! and report back and let me know - I am curious to see if its only us or what ... Just even try to call their main #...

Yep, I'll be ordering again next month - going for the kooks headers next, having the intake and heads done locally due to distance to gsm.

I'll post their performance.

Yep, I'll be ordering again next month - going for the kooks headers next, having the intake and heads done locally due to distance to gsm.

I'll post their performance.

He's talking about NOW... not previous purchases, or some maybe purchase two weeks out.

I had a lousy experience with them...admittedly only for a few hundred bucks, but I would NOT buy from them again.

I tried calling, and got the voicemail bit also.

I told you guys (many times) about them. they dont give a dam about customers, I am sure they have some internal issues.:o
I heard of a guy of mine who knows them very well, that they are into big problems financially. there is a big talk about them in their area.:o :confused:

I have been watching the forum long enough, out of 100 only 2 said good things about GSM. go and read around, they are many people who posted alot of things of thier bad experience with GSM. there was a guy who purchased thier kit last may and didnt get!!

Why there is NO such honest company that can please its customers.

let me tell you this, i bought Ported heads & intake from Power ported, and the experience was great & fast. I boughted Magna flow exhuast from magna flow them selves, and it was great and fast!

Dont spend your money on some company that will not call you back when you pay big $$ and will not even bother to e-mail you back. that means they dont give a dam. we used to hear about John Hennessy, now the news is GSM.:confused:

This crap is getting really old you guys. I have never dealt in my life with a company like this. I should of known better, when ever anything sounds to good to be true, you should know better. Boy isn't it a coincidence that my Supercharger shipped and got lost/stolen and now GSM has it and I don't. And their getting money back for the lost Supercharger. Talk about Fraud. I just want my parts, that's all. And now I'm scared that my parts are going to be incomplete, and that everything's going to blow up, and then I'm really screwed. I'm wondering if we should pay GSM a suprise visit and see what's really going on?... You know what, they have promised me tracking numbers for the past week, and nothing. They say it's at the one building, and then the other, excuse after excuse, once again, I am not about bashing company's as a business owner myself, but this is just rediculous. I have never ever seen customers treated this badly in my life. Man I'm thinking of getting my money back and even going to J.H., nahhh!!! JUST WANT MY PARTS GSM!!! PLEASE DELIVER ALREADY!!! It's going to be FRICKIN SNOWING here in Cleveland soon!!! Those Bastards!!!


Hey Mike,


Yes your Supercharger was "stolen" in transist and we re-shipped your kit

ups tracking # 1z422y6a4254362868

And it shows that it is in Ohio and scheduled for delivery on 10/23

Here is the copy from ups showing "2" departure dates, one on 10/7 and when we re shipped on 10/17


Tracking Number: 1Z 422 Y6A 42 5436 286 8
Type: Package
Status: In Transit
Rescheduled Delivery: 10/23/2006
Shipped to: AURORA, OH, US
Shipped or Billed on: 10/06/2006
Service Type: GROUND
Weight: 75.00 Lbs




Package Progress
Location Date Local Time Description
MAUMEE,
OH, US 10/20/2006 4:01 P.M. ARRIVAL SCAN
CERRITOS,
CA, US 10/17/2006 9:41 P.M. DEPARTURE SCAN
MAUMEE,
OH, US 10/11/2006 11:26 A.M. ARRIVAL SCAN
CERRITOS,
CA, US 10/07/2006 1:11 A.M. DEPARTURE SCAN
CERRITOS,
CA, US 10/06/2006 7:42 P.M. ORIGIN SCAN
US 10/06/2006 7:34 P.M. BILLING INFORMATION RECEIVED


Here is the rest of the tracking #'s on your items that have shipped


1z422y6a0353315707
1z422y6a4252244696

maybe we need to do plain wrapper on the s/c kits so the sticky fingers dont see what we are shipping....:D

Scott

He's talking about NOW... not previous purchases, or some maybe purchase two weeks out.

I had a lousy experience with them...admittedly only for a few hundred bucks, but I would NOT buy from them again.

I tried calling, and got the voicemail bit also.


We have ditched the expensive phone/answering machine and we have gone back to a dedicated front desk person .


Scott

Here is a copy of my response to the other customer

This is complete crap, this customer has ordered a total of 5 kits, we have shipped him 2 and he has the balance of the order shipping on Monday.

The lack of respect is the customers own lack of respect


We are always Avilaible and while we are busy building and shipping as many kits as we can, this paticular customer was given a "week of the 16th-20th"ship date on his final kits and this was held up because of a delay in final payments, personal checks as means of payment are always held to give time to clear. After checking the customers check did not clear till 10/12 and his order was put in the que for building and shippment and is ready to ship as promised

This paticular customer is so argoant, he did not check his e-mail yesterday advising him of his shippment status and proceed to call me on my cell phone at 7:30 pm on friday night while I am out to dinner with the family and he wanted to discuss what exactly was on his order for monday..???? wow I told him I would be happy to call him on Saturday


Scott

Folks -

Please read my comments on here (this post) THE FULL commments not just the last so we all get the correct picture and eliminate any doubts/facts skipping...

http://www.cherokeesrt8.com/forums/showthread.php?p=14335#post14335

bried last reply was this:
================================================== ===
Just to be fair and square and ths is the kind of person I am...

Scott THANK you for finally calling me in a spirit of resolving my issue... and placing both of us on the same page and apologizing for such treatment and explaining that you guys have been busy and not intentionally vanishing or disapearing on me/us.

I am NOT going to take any further legal actions nor contact Bank/AMEX to stop payment obviously as Scott promised to call me Monday and ship all of my items and as agreed in proper form, beside completing the list of missing item in the kit shipped... I have full faith that it will be smooth sailing from here.

I will update once I receive my order complete and expect it so as Scott promised so I have full faith in that after our peaceful chat/talk yesterday which I am glad to say was constructive nad hopefully an end to this dilemma and ordeal!

Hope we can put this past us and rectify it and both learn.

Thank you again Scott -I was on the verge of thinking the company did/does not exist - so thanks for restoring some confidence back and am looking fwd to getting my orders and hearing from you Monday.
Have a great Weekend!
Moe
================================================== ===

Hopefully all will go well, I have full faith in GSM and Scott now that we finally talked.

Thanks!

Hey Mike,


Yes your Supercharger was "stolen" in transist and we re-shipped your kit

ups tracking # 1z422y6a4254362868

And it shows that it is in Ohio and scheduled for delivery on 10/23

Here is the copy from ups showing "2" departure dates, one on 10/7 and when we re shipped on 10/17


Tracking Number: 1Z 422 Y6A 42 5436 286 8
Type: Package
Status: In Transit
Rescheduled Delivery: 10/23/2006
Shipped to: AURORA, OH, US
Shipped or Billed on: 10/06/2006
Service Type: GROUND
Weight: 75.00 Lbs




Package Progress
Location Date Local Time Description
MAUMEE,
OH, US 10/20/2006 4:01 P.M. ARRIVAL SCAN
CERRITOS,
CA, US 10/17/2006 9:41 P.M. DEPARTURE SCAN
MAUMEE,
OH, US 10/11/2006 11:26 A.M. ARRIVAL SCAN
CERRITOS,
CA, US 10/07/2006 1:11 A.M. DEPARTURE SCAN
CERRITOS,
CA, US 10/06/2006 7:42 P.M. ORIGIN SCAN
US 10/06/2006 7:34 P.M. BILLING INFORMATION RECEIVED


Here is the rest of the tracking #'s on your items that have shipped


1z422y6a0353315707
1z422y6a4252244696

maybe we need to do plain wrapper on the s/c kits so the sticky fingers dont see what we are shipping....:D

Scott

Thank You very much Scott, I knew you would take care of things, that's all I wanted so I knew when to be home for shipment. You just made my day and week :) Thanks Again!!! I can't wait to get everything installed and let you know how things go guys!!! With this thin air that's in the 40's here in Cleveland, man the Jeep's running like I've never seen it. Awesome!!!

rikk -

How about you try buying NOW! and report back and let me know - I am curious to see if its only us or what ... Just even try to call their main #...

Well! Take note guys! Today I just Ordered GSM's cross-drilled/slotted Rotors & Satified Pads package along with the Volant CAI for my 2008 Jeep SRT8!

I read the horror shipping stories u guys have been talking about a little too late :(!

Now! I'm already wondering how long GSM is gonna take with my order :confused: especially since I was told that they will have to order my intake(not in-stock) and that the rotors/brake pad package won't be shipped until they get their shipment of Satified Brake Pads for the rear wheels that GSM is waiting for! and I was told they will recieve that shipment within a week!

Let's see?

Just thought I would share my positive experience this week. I spoke with Scott and ordered my rotors and pads Monday and by Tuesday morning my tracking numbers where waiting in my inbox. So far, so good!! Thanks Scott!

Well! Take note guys! Today I just Ordered GSM's cross-drilled/slotted Rotors & Satified Pads package along with the Volant CAI for my 2008 Jeep SRT8!



Now! I'm already wondering how long GSM is gonna take with my order :confused: especially since I was told that they will have to order my intake(not in-stock) and that the rotors/brake pad package won't be shipped until they get their shipment of Satified Brake Pads for the rear wheels that GSM is waiting for! and I was told they will recieve that shipment within a week!

Let's see?


We have plenty of stock on the Jeep Cross drilled rotors and the GS6 pads

We also recieved the Correct rear pads today so I will pm you with a tracking # tomorrow on your shippment.


On a side note we have a full staff now, The answering system was trashed a year ago..and if you look on almost any board you will see a lot of very nice experience's in customer service and with our products.


Thanks

Scott
GS Motorsports
562.777.1075

We have plenty of stock on the Jeep Cross drilled rotors and the GS6 pads

We also recieved the Correct rear pads today so I will pm you with a tracking # tomorrow on your shippment.


On a side note we have a full staff now, The answering system was trashed a year ago..and if you look on almost any board you will see a lot of very nice experience's in customer service and with our products.=


Thanks
Scott & company recently took care of me.:)
I would not hesitate using them.
Bill

We have plenty of stock on the Jeep Cross drilled rotors and the GS6 pads

We also recieved the Correct rear pads today so I will pm you with a tracking # tomorrow on your shippment.


On a side note we have a full staff now, The answering system was trashed a year ago..and if you look on almost any board you will see a lot of very nice experience's in customer service and with our products.


Thanks

Scott
GS Motorsports
562.777.1075


Oh Really! Ok! I'll will definitely be looking forward to getting that Tracking# tommorow also! Oh! one thing! Those rotors I ordered are Cross-Drilled & Slotted? correct? not just cross-drilled?

My Order is heading to
Jose G
NY, NY 10029

He may have a few problems in business as everyone does when you have employees...BUT I have to say by what I have read ..GSM (Scott)has been a man of his word ,and is trying to take care of his customers.

No, I have not done business with him YET...But when funds are available I will be.

Oh Really! Ok! I'll will definitely be looking forward to getting that Tracking# tommorow also! Oh! one thing! Those rotors I ordered are Cross-Drilled & Slotted? correct? not just cross-drilled?

My Order is heading to
Jose G
NY, NY 10029

They will look like this......... they work GREAT....I have not dusted my rims in a week (since last Thursday) of driving 80 miles a day.....just now the slightest hint and the stopping power is much better than any other after market set up I tried on my 06 Jeep.

http://i77.photobucket.com/albums/j66/sgtstanko/IMG_0400.jpg

http://i77.photobucket.com/albums/j66/sgtstanko/IMG_0402.jpg

Well! Take note guys! Today I just Ordered GSM's cross-drilled/slotted Rotors & Satified Pads package along with the Volant CAI for my 2008 Jeep SRT8!

I read the horror shipping stories u guys have been talking about a little too late :(!

Now! I'm already wondering how long GSM is gonna take with my order :confused: especially since I was told that they will have to order my intake(not in-stock) and that the rotors/brake pad package won't be shipped until they get their shipment of Satified Brake Pads for the rear wheels that GSM is waiting for! and I was told they will recieve that shipment within a week!

Let's see?

Satisfied just recalled all their rear pads. A thread was started recently showing how to order directly from Satisfied, and i did so. It took them 3 weeks to get me pads......I had a local garage install them and they machined the rotors down to get them to fit!! I thought that was strange.

A week later I stopped by GSM and bought my rotors and pads from them and Scott offered to install them. Turns out the rear pads would not fit!!! So Scott sent them out to be machined and a few hours later I was up and running. A few days later i get a call from Satisfied "recalling" the previous pads(rears) I had ordered directly because they were too thick.

In summary yes there is a recall on the rears unless you want machined pads or you can get them machined down.

As a Senior member of this forum and the OC site I have seen complaints about GSM. I have met Scott personally and seen his operation.......he is not a bandit or shyster and has a legitimate operation. As many of us in business know you can only be as good as your employees or the people you surround yourself with. If I can be of any help with follow up let me know since GSM is only a few miles from my home and i drive by there on the way from work.

Satisfied just recalled all their rear pads. A thread was started recently showing how to order directly from Satisfied, and i did so. It took them 3 weeks to get me pads......I had a local garage install them and they machined the rotors down to get them to fit!! I thought that was strange.

A week later I stopped by GSM and bought my rotors and pads from them and Scott offered to install them. Turns out the rear pads would not fit!!! So Scott sent them out to be machined and a few hours later I was up and running. A few days later i get a call from Satisfied "recalling" the previous pads(rears) I had ordered directly because they were too thick.

In summary yes there is a recall on the rears unless you want machined pads or you can get them machined down.

As a Senior member of this forum and the OC site I have seen complaints about GSM. I have met Scott personally and seen his operation.......he is not a bandit or shyster and has a legitimate operation. As many of us in business know you can only be as good as your employees or the people you surround yourself with. If I can be of any help with follow up let me know since GSM is only a few miles from my home and i drive by there on the way from work.


Thanks! GC! I will definitely let U know if something arises with my order!

I've been to GSM twice in the last month and Scott is a great guy to deal with. He called me today to let me know he sent me an email. Instead of a quick "hi" and "bye", we ended up bul****ting about the rides and SEMA for like 15 minutes. Down the line I'm thinkin Ported Intake, Heads, Slotted/Drilled Rotors, Satisfied Pads, and god knows what else as the list is continually growing. I will be purchasing them from him.

I got the Satisfied pads from GSM. They were MUCH better at billing my credit card than they were at shipping my pads. (about 60 days better). This was not a rogue employee or UPS screwing up. This is the way they choose to do business. They should expect customers to be upset. I really don't think you can make this your policy and get a reputation for solid service. They do business the way they choose. We have the choice of who to buy from. This is capitalizim at its finest...

Bob

Oh Really! Ok! I'll will definitely be looking forward to getting that Tracking# tommorow also! Oh! one thing! Those rotors I ordered are Cross-Drilled & Slotted? correct? not just cross-drilled?

My Order is heading to
Jose G
NY, NY 10029



Hey Jose,


PM Sent on your tracking #'s


Thanks

Scott
GS Motorsports
562.777.1075

Hey Jose,


PM Sent on your tracking #'s


Thanks

Scott
GS Motorsports
562.777.1075

Well! It seems Scott is a man of his word and sent me my tracking#'s like he said he would today!

So far so good! But everything will be so Much better when I see my entire Order in front of me:D!

Well! It seems Scott is a man of his word and sent me my tracking#'s like he said he would today!

So far so good! But everything will be so Much better when I see my entire Order in front of me:D!

Just curious. Did you get your goodies, or what do you see when you check tracking #'s with shipper? Hope everything arrived in a timely manner. :)

Just curious. Did you get your goodies, or what do you see when you check tracking #'s with shipper? Hope everything arrived in a timely manner. :)
Haaa, very good question with the tracking number.
It sure does NOT mean that the goods have been shipped.
I had a tracking number for weeks on goods not sent.
GSM did the right thing in the end.
I would check inventory and shipping date from now on though.:)
Bill