Mods vs. Warranty [Archive] - Cherokee SRT8 Forum

: Mods vs. Warranty


jms935
06-24-2006, 04:21 PM
Does anyone know which mods can be done to the SRT8 without voiding the warranty? And which ones to stay away from if you do not want to void it?

Jerod
06-25-2006, 02:58 AM
Go to the srtforums and search "warranty"... You will find countless threads about how well DCX does not back up warranties with mods- even if they are Mopar Performance which they always want to charge more money for because they are "engineered and tested to work with your vehicle and maintain reliability".

HEMEEE
06-25-2006, 11:43 AM
Magnusson-Moss Act and info From SEMA:

Warranty Denied?http://www.sema.org/images/blnkspcr.gif The enclosed materials are intended to help (if) you have a vehicle warranty claim denied in circumstances in which an aftermarket product has been used. The information describes the law on vehicle warranties and will provide a sense of what is and is not an improper warranty denial. After reviewing this information, you will be aware of the steps to take to fight unlawful warranty denials.

In many cases it will not be necessary to take all the steps outlined here because disputes are often resolved at an early stage.

What Does the Warranty Actually Say?
Start by re-reading the warranty documents. Become familiar with what the documents actually say, not what you think they should say. If the language is confusing, get help in understanding what it really means. Look for specific items or circumstances that may or may not be covered. Determine if there is a process specified for resolving disputes.

The Law
Federal law sets forth requirements for warranties and contains a number of provisions to prevent vehicle manufacturers, dealers and others from unjustly denying warranty coverage. With regard to aftermarket parts, the spirit of the law is that warranty coverage cannot be denied simply because such parts are present on the vehicle, or have been used(see Attachment A). (http://www.sema.org/Main/SemaOrgHome.aspx?ID=50100)The warranty coverage can be denied only if the aftermarket part caused the malfunction or damage for which warranty coverage is sought. Disputes in this area usually boil down to arguments over facts and technical opinions, rather than arguments over interpretations of the law.

Check Vehicle History
Sometimes a malfunction in a new vehicle may be identified as a "pattern failure," a failure that is recognized as common to your make and model of vehicle. It may be a manufacturing defect which has become the subject of a government-mandated recall. You should check with another dealer, the vehicle manufacturer or an independent service provider such as those listed belowto see if there are any Technical Service Bulletins (TSBs), field fixes or other service-related information for your vehicle which would indicate that the problem you are experiencing is a common one. In cases of government-mandated recalls, the dealer is obliged to notify you as a vehicle owner. However, you may check for yourself by calling the vehicle manufacturer's 800 number, the EPA (for emissions systems issues) or the National Highway Traffic Safety Administration (NHTSA), for safety-related issues.

EPA: 202/233-9040
NHTSA: 800/424-9393
Chiltons: 610/964-4600
AllData: 916/684-5200
Motor Publications: 800/426-6897
American Automobile Manufacturers Association: 313/872-4311
Japanese Automobile Manufacturers Association: 202/296-8537Determine the True Cause of the Problem
If possible, attempt to independently verify the accuracy of the claims made by the dealership. The manufacturer of the aftermarket part may be helpful to you in providing a technical assessment of the problem. If there is a reasonable possibility that the aftermarket product caused the problem, it may be best to try to reach a compromise. If, however, it is clear that the aftermarket product is unrelated to the problem, you should attempt to gather as much information as possible to support your claim. Useful evidence might include photos, copies of relevant service information, records of prior repairs performed under warranty, or the objective written opinion of a qualified third party (with relevant experience, accreditation, etc.).

Try to Work it Out With the Dealer
Once prepared with the appropriate support information and a basic understanding of the law, present the facts to the dealers service manager and make an effort to resolve the situation. Keep the discussion objective and professional. Make sure to take notes of any significant claims or explanations made by dealership personnel and try to obtain a written explanation if possible.

If discussions with the service manager do not bring about a resolution, speak with the owner of the dealership. Many problems can be resolved at this level. If there is a known pattern failure which matches your problem, be sure to bring this to the dealer's attention. The dealer is able to obtain reimbursement from the vehicle manufacturer under such circumstances. If there is no pattern failure, but other evidence that exists contradicts the dealers conclusion, be sure the dealer is made aware of it. Also explain that you are aware of your rights under EPA's emissions warranty and the Magnuson-Moss Warranty Act. Again, if there is a reasonable possibility that either the aftermarket product or its installation could be the cause of the problem, your best bet is to suggest a compromise with the dealer. In many cases, presenting an objective technical assessment and a basic understanding of the law will do the trick.

However, if you believe that you are entitled to warranty service, but the dealer disagrees, you can take other steps to seek a resolution to the dispute.

Get it in Writing
If a dealership denies warranty coverage, they should be willing to do so in writing. Have the dealer describe the failure which is causing your problem AND how the dealer believes the aftermarket product installed is responsible for the problem. Keep an accurate log of all contacts and correspondence in addressing the warranty denial.

Contact the Vehicle Manufacturer's Zone Representative
If a car manufacturer backs your warranty, and you have a dispute with the dealer about either service or coverage, contact the local manufacturer's representative. The local or zone representative has the authority to adjust and make decisions about warranty service remedies or repairs to satisfy customers.

Some manufacturers are also willing to repair certain problems in specific models free of charge, even if the manufacturer's warranty does not cover the problem. Ask the zone representative or the service manager if there is such a policy.

The procedure for contacting your zone representative is usually provided in the vehicle owner's manual. This information can also be obtained from a dealer, or by calling the manufacturer's customer service number, as listed in the carmaker's owner's manual. Present your case to the zone representative. Be sure to indicate how the dealer responded to your information, especially if dealership personnel were notably uncooperative, etc. Once again, be sure to get as much information in writing as you can; request that any determinations or actions which are promised by the zone representative be confirmed by a letter or a fax.

Contact the Vehicle Manufacturer Directly
You may find that contact with the zone representative does not achieve resolve of the matter. If you are still not satisfied, the next step is to contact the vehicle manufacturer directly. Most carmakers maintain a contact office or a special department that is responsible for dealing with warranty issues (see Attachment B). (http://www.sema.org/Main/SemaOrgHome.aspx?ID=50101)

Using the information you have gathered and any additional information you may have to supplement your case, forward a letter directly to the vehicle manufacturer's customer service office (sometimes called dispute resolution board or something similar). Be sure to explain your situation in detail and in a logical, easy-to-understand manner. Provide as much detail as you can about your contacts with the dealer and the zone representative. Do not hesitate to state if you felt you were treated improperly or unfairly by either. The vehicle manufacturer will almost always respond to you with a letter; sometimes promptly, sometimes not. Again, be sure to retain all correspondence in case you need it for future use. Generally, the vehicle manufacturer has the greatest interest in ensuring your satisfaction; they want you to remain loyal to their brand. As such, they will likely make a good-faith effort to resolve the issue particularly if there is a known pattern of similar failures. If there is a request for any additional information, be sure to keep a record of what you send. If the manufacturer should still decide against you, make sure that their refusal letter provides an explanation of how they believe the aftermarket part caused the problem.

Local Approaches You Can Try
If you cannot get satisfaction from the dealer, the zone representative or the manufacturer, contact one or all of the following:

Better Business Bureau
State Attorney General
Local Department of Motor Vehicles
State Consumer Protection OfficeMany states also have county and city offices that intervene or mediate on behalf of individual consumers to resolve complaints.

You also might consider using a dispute resolution organization to arbitrate your disagreement if you and the dealer are willing. Under the terms of many warranties, this may be a required first step before you can sue the dealer or manufacturer. Check your warranty to see if this is the case.

If you bought the vehicle from a franchised dealer, you may be able to seek mediation through the Automotive Consumer Action Program (AUTOCAP). AUTOCAP is a dispute resolution program coordinated nationally by the National Automobile Dealers Association (NADA: 800/252-6232), and sponsored through state and local dealer associations in many cities. Check with the dealer association in your area to see if they operate a mediation program.

National Approaches You Can Try
Since the manufacturer's failure to honor the terms of the warranty may be a violation of federal law, you can pursue the issue with the appropriate federal agency.

You can call or write the Federal Trade Commission (FTC) and ask for assistance on non-emission-related problems. Input from consumers is very important to the work of the FTC. These contacts with consumers are often the first indication of a problem in the marketplace and may provide initial evidence to begin an investigation. Although the agency cannot act to resolve individual problems, it can act when it sees a pattern of possible law violations. FTC, Washington, D.C.: 202/326-3128.
The FTC also maintains regional offices to field consumer complaints. For the telephone number to one near you, see Attachment B.

In the case of a problem with an emission-related component, the Environmental Protection Agency (EPA) is the organization to contact. A pamphlet published by the EPA on emissions warranty matters called "What You Should Know About Your Auto Emissions Warranty," can help explain your options. In essence, the EPA requires that you exhaust all of your options with the vehicle manufacturer before you contact the Agency. In all cases, you must correspond with the EPA in writing. You must also provide copies of all correspondence with the dealer and manufacturer, as well as any independent evidence you may have that describes the cause of the problem. The better you are able to make your case that an aftermarket part was not the cause of the failure, the more likely you are to get EPA's help. The EPA is particularly interested in any evidence of a pattern failure being involved.

Warranty Complaint Field Operations and Support Division (EN-397F), U.S. Environmental Protection Agency, Washington, D.C. 20460. Telephone: 202/233-9040 or 202/233-9100.

You can also call the Bureau of Consumer Protections Office of Consumer & Business Education in Washington, D.C., at 202/326-3650.

Final Steps
The Magnuson-Moss Warranty Act may also be helpful. Under this federal law, you can sue on breach of express and implied warranties. The main point of interest here is that the Act says warranty coverage may not be conditioned upon the use of only the vehicle manufacturer's parts unless the parts are provided free of charge. In other words, use of a non-carmaker product should not void your warranty unless it caused the problem.

Obviously, litigation can involve considerable time and expense on your part. However, if the cost of the warranty claim is high enough, this may be an option to consider. Any such lawsuit or claim would have to be fought on the unique merits of the case and we recommend that you consider finding qualified legal counsel familiar with this area of law. In some cases, the filing of a lawsuit may encourage a settlement of the dispute. You should also be particularly aware of the fact that once you file a lawsuit or claim against the dealer or manufacturer, your vehicle and your documentation may become material evidence and may be subject to inspection and reviews in the lawsuit.

You can also consider going to small claims court, where you can resolve disputes involving small amounts of money for a low cost. The clerk of your local small claims court can tell you how to file a suit and what the dollar limit is in your state. Again, this action will sometimes lead the parties to settle the dispute.

No matter which steps you undertake, always approach the situation in a professional manner. Fits of anger, shouting, threats and the like seldom accomplish anything other than aggravating the situation. The best strategy is to stay calm and tactfully demonstrate your knowledge of your rights and potential courses of action.

In most cases, it will not be necessary to go through the entire process described here. What you will normally find is that you will be able to resolve your situation at a fairly early stage if you have the proper information in written form and you approach the issue in a calm, professional manner.

XCITsNU
06-29-2006, 01:52 PM
Ya, what HEMEEE said.

AaronC
07-08-2006, 10:58 PM
Quoting the MM Act to a dealer that is denying your warranty claim is like...telling a guy who is robbing you at gunpoint that what he is doing is illegal. It will not make any difference. They know that it will cost you more to take them to court then it will for you to just pay for fixing the issue. The best thing to do is uninstall the aftermarket parts before taking it in for repairs, or just suck it up and realize that you have to pay to play.

PS, I speak from experience.

STL30
07-08-2006, 11:06 PM
Buy parts that you can uninstall before taking it in for warranty work, and learn how to do it.

HEMEEE
07-09-2006, 05:08 AM
Quoting the MM Act to a dealer that is denying your warranty claim is like...telling a guy who is robbing you at gunpoint that what he is doing is illegal. It will not make any difference. They know that it will cost you more to take them to court then it will for you to just pay for fixing the issue. The best thing to do is uninstall the aftermarket parts before taking it in for repairs, or just suck it up and realize that you have to pay to play.

PS, I speak from experience.Unfortunately, in most cases you're right. Sorry you happen to know firsthand.
They have time on their side and an army of lawyers at their beck and call... not advantages most of us have.

Some mods would just be too impractical to remove each time you go in for service. But the good news is there are some dealerships out there that are more mod-friendly than others so it may help to do your homework when it comes to your servicing dealer choice, then make your modding decisions knowing a little better what the consequences **could** be.

SRTJeep
07-26-2006, 05:15 AM
DCX know all the Vendor bolt-ons as people contact them all the time for advice on using them. Watch out as one person got charged for a tranny job and was using a PCM re-flash, another mod can cause front CV drive shafts to break. A Jeep Line Mechanic told me this at the Nats, no warranty there either as all these GCs were equipped with this mod. Gene PM, me for any furthur information on this subject, no open posting from me.

SRT8LoveR
04-26-2007, 07:56 PM
our dealer in kuwait is offering a supercharger for around 5000$ is it worth it? but the problem is that the warranty for the gear will be void. also they're offering a corsa exhaust for about 2400$ an airintake for around 500$ do these prices seem resonable?

ur suggestions are much appreciated.
i'll be recieving my jeep in august when i turn 18.

tommy25000
04-26-2007, 07:58 PM
F*CK the warranty. go fast:D

UDLOSE
05-19-2007, 09:09 PM
I agree:DLife is just to short...

CMYKGUY
05-24-2007, 07:16 PM
our dealer in kuwait is offering a supercharger for around 5000$ is it worth it? but the problem is that the warranty for the gear will be void. also they're offering a corsa exhaust for about 2400$ an airintake for around 500$ do these prices seem resonable?

ur suggestions are much appreciated.
i'll be recieving my jeep in august when i turn 18.


Is them Ku-waitee dollars? Seems steep

Warranty will be void, fo sho!

Jtrain
08-16-2007, 05:36 PM
I agree:DLife is just to short...

Maybe so, But the idea of a Torque Converter on this vehical kinda turns me on.

Then again I'm using this for a work vehical... Mopar isn't covered on warentee!?!!?

WTF?

Jtrain
08-16-2007, 05:36 PM
Is them Ku-waitee dollars? Seems steep

Warranty will be void, fo sho!

Consider the market.

Inferno SRT8
08-16-2007, 05:54 PM
What HEMEE said.

srt8dork
09-08-2007, 09:01 PM
So i have a question on this that is more a search for everyone else's opinions. I am taking my jeep into the shop on tuesday for the rear brake tsb and the rough 1-2 shift tsb... and for a broken taillight while they are at it... I had originally been planning on doing the old, have the mufflers taken out and replaced with pipe but leaving the resonators in. I was going to do it tomorrow (sunday) should i hold off or should i expect a problem if i do it? i am dying to hear this thing more though :)

a-kon
09-12-2007, 03:59 PM
our dealer in kuwait is offering a supercharger for around 5000$ is it worth it? but the problem is that the warranty for the gear will be void. also they're offering a corsa exhaust for about 2400$ an airintake for around 500$ do these prices seem resonable?

ur suggestions are much appreciated.
i'll be recieving my jeep in august when i turn 18.

if the price for the supercharger includes installation, that is a great deal. As for the exhaust and intake, a rip off, IMO.

Harrison@Stage6
01-23-2008, 05:29 PM
Well, luckily for me, my GC came with the CAI and exhaust already from the previous owner. I have in writing that I have factory warrenty until 11/08/09. I bought it from a Dodge dealer who also owns a Jeep dealership around the corner. And my Jeep was the owners son-in-law. BUT...... that probably doesn't mean squat. I know that my Ford diesel....... Ford was killing peoples warrenty left and right for CERTAIN quipment. I'm sure that a CAI and exhaust with a CAT won't void it. Now, if you've got heads, programmer, and all kinds of other stuff, well then you stand a good chance of being voided. The powers that be at MOPAR know that exhaust and intake won't really harm the motor. When you go and advance timing and change the fuel curves and shift points and all that, then they can say that you have altered the man. design.

Giggalo
02-07-2008, 03:10 PM
F*CK the warranty. go fast:D


youre everywhere man. Remember me? I sold you the Renntechs off 6Speed.

veyronSRT8@TTCreations
02-07-2008, 03:23 PM
my advice....start looking for a mod friendly dealership that will treat you fair (hard to find but they are out there) i still find myself worrying bout the warranty especially since i paid more to extend mine out to 6yrs/100,000miles, but then i realize i cant do without modding so F it. with a mod friendly dealer you should be able to get warranty items fixed without hassle, but if the problem is indeed related to a mod then expect to pay out of pocket to fix the problem.

maansy
05-28-2008, 08:04 AM
in U.A.E. Mopar cai , xhuast and kooks headers wont void warrenty
So i wish bwoody cai is the same

Schmittyboots
05-29-2008, 04:59 PM
None of the mods should effect the warranty unless one of them caused the problem you are bringing the car in for. the dealer would have to prove that the mod you put on was the reason for the problem. Also why its good to be in well with the dealer you go to.

Jhockey10
06-06-2008, 12:18 PM
yeah like if i get borla exhuast and bwoody cai to start off with, they wont do anything to warranty right?

v1p3r
11-27-2008, 07:53 PM
Will a predator tune void the warranty? Even if I switch it back to the stock tune can they tell and will they still void it?

squigmang
11-27-2008, 07:57 PM
mods>warranty

a96bimmerm3
04-19-2009, 09:54 AM
Will a predator tune void the warranty? Even if I switch it back to the stock tune can they tell and will they still void it?

Unless it caused the issue, no. But if your truck is mildly modded you should run the stock tune when you go to the dealer just to be safe.

SoonToBeSRT
04-19-2009, 04:58 PM
back to the toppp o wait haha its always there ;)

therippersnapper
06-10-2009, 09:50 PM
Does anybody know the specifics for Vortech's optional 3/36 warranty? Seems like that would be a good deal for a while, if it would actually cover the drivetrain. You could run a Vortech kit with maybe an exhaust an still have a comfort zone in case anything failed. If it does have decent coverage, that is actually a HUGE selling point that maybe isn't advertised enough. I saw MagnaCharger's "limited" warranty with the same term, but it really is limited (as in $$$) It wouldn't pay for much if things went really bad.