I've been trying to contact Edwin since last week, and no response. Called, left message, PM'd, called again several times.

Just curious what's going on? Is he on Vacation?

Ya I was trying too. Heard back from him by PM late Friday night EST. Don't know what was happening during the week.

I sent my PM Thursday, no response.

Hmm he sent me an update on my PCM to B&G and response on Borla S Type question. He said he would get a hold of me on Monday so must be planning to be back in then.

Ahh ok cool. Thanks.

I placed an order for a dashhawk 2 weeks ago Saturday (5-19). My card was charged on 5-20. I have no product or correspondence since the initial order.

This is my first order from them, and contrary to what I have heard the service is not so great. Either they charged my card without having product and shipping (unethical); or they lost my order.

He is out of town for right now. Call his wife she will be answering the phone Monday. I thought he was going to post, but maybe really busy.
Edwin check in and let everyone know whats up.

I placed an order for a dashhawk 2 weeks ago Saturday (5-19). My card was charged on 5-20. I have no product or correspondence since the initial order.

This is my first order from them, and contrary to what I have heard the service is not so great. Either they charged my card without having product and shipping (unethical); or they lost my order.

What a releif! I did the same thing in the same time frame with the same results. At least I'm not alone!

I ordered a Volant CAI from them last weekend,and it shipped Tuesday, and received it Friday.

I placed an order for a dashhawk 2 weeks ago Saturday (5-19). My card was charged on 5-20. I have no product or correspondence since the initial order.

This is my first order from them, and contrary to what I have heard the service is not so great. Either they charged my card without having product and shipping (unethical); or they lost my order.

I ordered the PCM with the B&G 2 weeks ago, the earliest date I expected the PCM was Friday, it is not here yet. My card was charged also, but I have no problem with that, since another vendor (B&G) is involved. I am very pleased with the service, I called on a Saturday and Edwin spent a lot of time on the phone with me, answering questions.

Last Wednesday he went on some hotrod tour. If you call the number I think his wife is taking care of everything.

He told me if I wanted to order headers to do it before he left but his wife could still do everything. So call her and talk to her.

I ordered the PCM with the B&G 2 weeks ago, the earliest date I expected the PCM was Friday, it is not here yet. My card was charged also, but I have no problem with that, since another vendor (B&G) is involved. I am very pleased with the service, I called on a Saturday and Edwin spent a lot of time on the phone with me, answering questions.

I ordered mine last Tuesday/Wednesday and got it on Friday....... you are waiting a long time!!!

Sorry for the lack of responses. I am on the HotRod power tour. I will be back in the office on Monday the 11th.

If you have ANY questions, please call Joanne @ 888-244-4364.

I've been trying to contact Edwin since last week, and no response. Called, left message, PM'd, called again several times.

Just curious what's going on? Is he on Vacation?
I have your order handled.

Thanks!

I placed an order for a dashhawk 2 weeks ago Saturday (5-19). My card was charged on 5-20. I have no product or correspondence since the initial order.

This is my first order from them, and contrary to what I have heard the service is not so great. Either they charged my card without having product and shipping (unethical); or they lost my order.
Can you PM me with your order info? I need your name.

I will see what is going on!

Thanks!

What a releif! I did the same thing in the same time frame with the same results. At least I'm not alone!Can you PM me with your order info? I need your name.

I will see what is going on!

Thanks!

Sorry for the lack of responses. I am on the HotRod power tour.

Pshh....that's not a real excuse. :rolleyes: :D

I'm jealous, though.

Thanks Edwin!! I got a call from Joanne. You rule, as always. I just started to get a little worried when 110% of your attention was not focused on your customers. :p :p :p

NO VACATION FOR ED!

I also got a call from Edwin tonight, who said he has been traveling. He explained there was an oversight with the fulfillment of my order, but it was shipped out today!

He said we should always call him directly, if we have any problems with an order. I probably should have let him know last week, instead of posting here last night. I did send a reply email last night as well.

At any rate, he was as customer friendly as others have stated, so I guess all is well that ends well.

I tell you what, I have not bought any enhancements yet, but as soon as I do, Edwin is who I will turn to. I have not seen more glowing results.
Congrats, Edwin, on your great customer service strategy. It is winning you business!

I tell you what, I have not bought any enhancements yet, but as soon as I do, Edwin is who I will turn to. I have not seen more glowing results.
Congrats, Edwin, on your great customer service strategy. It is winning you business!
Thanks! :D

I tell you what, I have not bought any enhancements yet, but as soon as I do, Edwin is who I will turn to. I have not seen more glowing results.
Congrats, Edwin, on your great customer service strategy. It is winning you business!
Same here, although I haven't seen Borla's system listed on his website. :(

Same here, although I haven't seen Borla's system listed on his website. :(
Call Joanne tomorrow! She can hook you up with a Borla!

Borla will be added on Monday, when I get back!

Thanks! :D

Hi everybody, I just wanted to let you all know that Eddie was last seen on his way to Springfield ,Illinois. If you have any questions about orders or products just call me and I will take care of it.

Hi everybody, I just wanted to let you all know that Eddie was last seen on his way to Springfield ,Illinois. If you have any questions about orders or products just call me and I will take care of it.

LOL :D Hey Joanne.....couldn't help laughing.....Sounded like you need to put out an APB or a BOLO (be on the look out) for "Fast Eddie", last seen on his way towards Springfield, Il.

Just wanted to say welcome to the Forum, and mention once again how great my dealings have been with you guys. A lot of people are extremely pleased with the transactions we have had with SHR. :)

Hi everybody, I just wanted to let you all know that Eddie was last seen on his way to Springfield ,Illinois. If you have any questions about orders or products just call me and I will take care of it.


Hey, thanks for the phone call and the update today. Great customer service!!