Over the Easter break I placed an order for the racemesh grill for my Jeep SRT. I received an auto reply saying they were out of the office and would not be back until the next week. I was trying to do this for my wife as I bought the Jeep for her. Just to see her reaction I showed her a picture of the grill the next day on the internet and she did not like it. I decided I better cancel the order since it is a lot of money for her not ot like it. In the auto reply from Racemesh it said the will monitor their e-mails every day for urgent messages. I wrote and said I just placed an order but please do not process it as I was trying to get a gift for my wife but she does not like it. Keep in mind Racemesh was on vacation, office was closed and my order was never processed, no work was started. Mike wrote me back twice from his home trying to get me to keep the order and I kept explaining that she does not like it please do not process the order. So now he e-mails me and he kept 20% of the charges to not process my order. Over $150 to click a button and delete my order and refund my purchase that they never started or processed.

****ty word of mouth is not worth $150! If I were Racemesh I'd make this right fast. I've seen what happens to vendors on this site when someone gets screwed, their reputation never seems to recover.

thats @ssinine!

Well I was planning on buying that product..............but not now thanks for the info. Any company who can't do justice on a customer for what ever reason in my opinion isn't worth the time or effort to deal with.

Customer satisfaction should always be the companies main concern no matter what the issue. That gentleman is a true company that is hard to find and that goes with workmanship as well. They go hand in hand.

Just my 2 cents

Incredible!

Thanks for the heads up. Can you fight the charge with your credit card company?

That is incredible. I have had 2 excellent dealings with Mike. Shoot, I wasn't crazy about my chrome one, and even after having it on for a few weeks, he swapped me (at no additional cost) for the black one. There must be more to the story?

I hope you get it worked out.

I wish there were more to the story but this is it. I even have the e-mails he sent me from home trying to get me to keep the order and I have my e-mails to him. What is crazy is that they were closed and all they did was delete my order.



That is incredible. I have had 2 excellent dealings with Mike. Shoot, I wasn't crazy about my chrome one, and even after having it on for a few weeks, he swapped me (at no additional cost) for the black one. There must be more to the story?

I hope you get it worked out.

I was going to place an order next week.No thank you.Thanks for the warning.I think they call that BAD business ethics!!

Since Mike is claiming a service fee for no reason, why not order it and I am sure someone on our site will take if off your hands. That way you aren't out of pocket for $150.00 At least we all know what to expect from him/them in the future. Why let him keep your $$$ for no reason.

Since Mike is claiming a service fee for no reason, why not order it and I am sure someone on our site will take if off your hands. That way you aren't out of pocket for $150.00 At least we all know what to expect from him/them in the future. Why let him keep your $$$ for no reason.

The way this is going he may get charged another $150 to activate his order again!

****ty word of mouth is not worth $150! If I were Racemesh I'd make this right fast. I've seen what happens to vendors on this site when someone gets screwed, their reputation never seems to recover.

Exactly. Hopefully for their sake, SeanJohn will read this thread and make it right, or else he'd better find something else to post about.

This just sounds unreal. I ordered from them based on ge2's feedback.

There has to be more to this story. Mike is a good guy.

Ha! SeanJohn, finally! You post no good info for this site and all your posts are for racemesh. You came on her to promote your product for free. Good for you!

Sure here is some e-mail's



Well this is my question. I know you guys have been out of the office and
have not even started my order yet because I sent it in late on the 5th and
you guys have been out since the 6th so it would just be a matter of not
processing the order. I do not feel I should be charged a fee just to not
process the order. Let me know


>From: "RaceMesh™" Grilles
>To: Randy&Stephanie chp
>Subject: RE: Question
>Date: Sat, 7 Apr 2007 20:20:34 -0700 (PDT)
>
>Hello Randy,
>
> I'm certain that once the RaceMesh Grilles are installed on the Jeep,
>that your wife will like them and will also like the complements she will
>receive from folks who see the RaceMesh while pumping gas, or parking at
>the mall or grocery store etc..


Final e-mail today from MIke

Hello Randy,

Refund issued, less 20% cancellation fee.

Thank you,
Michael

RaceMesh™ Grilles is equally dedicated to:

-Supporting customers, distributors, certified installers, and retailers anytime, anywhere
-Offering high quality products at reasonable prices
-Providing exceptional customer service anytime, anywhere, to anyone
-Contributing to increased knowledge of the aftermarket grille communities through our service and participation in local, regional, national, and international events
-Enhancing the comfort level of each potential buyer

and later....

Order Cancellation Policy

Cancelled orders are subject to a cancellation fee up to 30% of the original purchase price. Orders may not be cancelled once they have been shipped. If the wrong product is shipped to you, you will not be responsible to pay for any shipping. On any approved refunds, your money will be returned in the manner in which you paid: PayPal, Money Order / Cashiers Check. For PayPal payments, we are not responsible for any transaction fees that PayPal charges you for the receipt of money.

Maybe their customer service was that they only charged you 20% instead of the 30% they could have?
:eek:

Still wrong to me, if they had started the order I could understand but I contacted him right after I ordered and they were closed for a week during this whole thing. Bad business in my opinion


RaceMesh™ Grilles is equally dedicated to:

-Supporting customers, distributors, certified installers, and retailers anytime, anywhere
-Offering high quality products at reasonable prices
-Providing exceptional customer service anytime, anywhere, to anyone
-Contributing to increased knowledge of the aftermarket grille communities through our service and participation in local, regional, national, and international events
-Enhancing the comfort level of each potential buyer

and later....

Order Cancellation Policy

Cancelled orders are subject to a cancellation fee up to 30% of the original purchase price. Orders may not be cancelled once they have been shipped. If the wrong product is shipped to you, you will not be responsible to pay for any shipping. On any approved refunds, your money will be returned in the manner in which you paid: PayPal, Money Order / Cashiers Check. For PayPal payments, we are not responsible for any transaction fees that PayPal charges you for the receipt of money.

Maybe their customer service was that they only charged you 20% instead of the 30% they could have?
:eek:

Bad business in my opinion

I agree with you 100%. I was just pointing out where their argument will come from. But I like I said, I do think it is a bit steep for just deleting an email.

RaceMesh™ Grilles is equally dedicated to:

-Supporting customers, distributors, certified installers, and retailers anytime, anywhere
-Offering high quality products at reasonable prices
-Providing exceptional customer service anytime, anywhere, to anyone
-Contributing to increased knowledge of the aftermarket grille communities through our service and participation in local, regional, national, and international events
-Enhancing the comfort level of each potential buyer

and later....

Order Cancellation Policy

Cancelled orders are subject to a cancellation fee up to 30% of the original purchase price. Orders may not be cancelled once they have been shipped. If the wrong product is shipped to you, you will not be responsible to pay for any shipping. On any approved refunds, your money will be returned in the manner in which you paid: PayPal, Money Order / Cashiers Check. For PayPal payments, we are not responsible for any transaction fees that PayPal charges you for the receipt of money.

Maybe their customer service was that they only charged you 20% instead of the 30% they could have?
:eek:

If you used a credit card for this transaction, contact the card issuing bank and explain your situation. I would think that they would be able to refund your money if possible. I think that if RaceMesh hadn't started making your grills, they should refund ALL your money. That would be good customer dervice. Just my $0.02 worth.

I sent Michael an email alterting him to this thread, and the one on ***********. He replied with this:

"Hello John,

Thank you. As you know, there are two sides to every story.

God Bless,
Michael"

So we will see what he does. I'm just shocked over the whole thing. But lets wait until we see how he reacts before passing final judgement.

I sent Michael an email alterting him to this thread, and the one on ***********. He replied with this:

"Hello John,

Thank you. As you know, there are two sides to every story.

God Bless,
Michael"

So we will see what he does. I'm just shocked over the whole thing. But lets wait until we see how he reacts before passing final judgement.

Even if Michael feels he is right by far the best move is to satisy his customer and move on. These sites are way too viral to not quickly staunch the infection and save the patient (his reputation). Taking the guys $150 could be the most costly money he ever gets his hands on.

I called and spoke to these guys about the grill they offer for the Jeep. The guy I spoke with told me the products are BUILT PER ORDER, so how in the hell couild there be a RESTOCK / Cancellation Fee on a product that was not even built or shipped.

Thats total and complete BS and I WONT be ordering from them anytime soon.

What a joke of a company.

Please don't mistake my posts for "defending" the company or thinking that I'm justifying what has happened.

What I'm saying is, let's stay open to BOTH sides of the story. So far, we have only heard one side.

Before I placed my order for my grill, I never read the fine print. I'd be in the same boat if I had canceled mine.

...Thank you. As you know, there are two sides to every story...
What a lousy copout. You're right about the two sides - 1) The side where a company screws its customers, and 2) The side where customers get screwed. But actually there are "four sides", the others being "customer service" and "smart business sense".


...Taking the guys $150 could be the most costly money he ever gets his hands on.
Too bad he is not smart enough to realize this. It has been my experience that companies with outrageous "fine print" fees are companies to avoid as they will typically look for any reasons to take advantage of their customers.

I will be adding Racemush to the list of companies that I will never deal with or recommend.

Well where is the other side? Especially on a build to order item that was never ordered how can it be restocked? Is he restocking the electrons in the order email?

What a lousy copout. You're right about the two sides - 1) The side where a company screws its customers, and 2) The side where customers get screwed. But actually there are "four sides", the others being "customer service" and "smart business sense".



I am in no way connected with Racemesh. I'm just saying people should be open minded to other possiblities.

Listening to a single side of a story is not wise, as it is naturally biased towards his position. That's all I'm saying.

I'm not sure I understand your analogy. In this case, we have the buyer and the seller. An angry buyer and a voiceless seller (thus far). We only know a biased 50% of the situation.

Well he better get his story out sometime soon. On its face, this is total ****. As of right now I would never buy anything from Racemesh. When I had my C6 I was ready to buy, then I got the GC SRT8. When I saw the Jeep upgrade, I thought Racemesh was the way to go.

Forget it.

my brithday is in may and was seriously considering buying racemesh for the jeep. the owner said there was 2 sides to the story. i'll hold on to my money to see what his side is before giving it to him. if i never hear the other side, he wont be getting my business. i understand a cancellation fee but if it's used without care then it's just wrong.

losing another customer racemesh, lets hear it.

On it's face, based on ramtough15's post it definitely sounds uncool. But that's without the benefit of having both sides of the story, so how about giving it some time? This was posted 6 hours ago, Mango heard back from Mike @ Racemesh 2 hours ago and people are lining up to take food off the guy's table and run him out of town. ME TOO! ME TOO!! ME TOO!!! :o

Their policies are stated on the website and someone reposted them here. It looks like this may be far from over and Mike/Racemesh still has the opportunity to make what is, in some people's opinion, what's right, but if they do that's their decision, and cajoling, threatening, intimidating or otherwise flat trying to make them do something they don't have too isn't cool. That's the kind of stuff that keeps businesses away from boards like this...

Devil's Advocate position. Maybe, don't care, but I'm not so sure how many people in the same position as a small business person in the private sector would likewise be so quick to ruin someone, especially after they have acquired a respectable opinion here on the board. Maybe all we need here is a little more time, at least more than 6 hours before we shut the guy's business down...

This brings up a whole other vendor related issue that's particular troubling to me, but without thread crapping let's see how ramtough15 works things out...

Matty

Ok, I don't get it!

Michael took the time to respond to Mango's email and all he said was "Thank you. There are two sides to every story".

Why not continue typing and tell the "second side", ie; his side?

I gotta go with Mango on this one too..... let's see what the final resolve is before we pass judgement on Racemesh.

On it's face, based on ramtough15's post it definitely sounds uncool. But that's without the benefit of having both sides of the story, so how about giving it some time?...
One can base an opinion on this company on their outrageous "restocking" fees alone. Charging a fee once an order has been processed and shipped is one thing, but to rip people off with a high fee for simply cancelling an order is nothing short of outrageous, not to mention poor customer service.

One can base an opinion on this company on their outrageous "restocking" fees alone. Charging a fee once an order has been processed and shipped is one thing, but to rip people off with a high fee for simply canceling an order is nothing short of outrageous, not to mention poor customer service.

Agreed; it's a stretch no doubt. I checked out the site and basically what it looks like was the order was placed on a live/unattended cart. Here's a phrase that will drive some people crazy;

"industry standard"

In the motorsports industry/aftermarket charging a restocking fee is completely normal part of doing business. Visit your favorite on-line shopping sites or check in the back of that catalog, i.e. Jeg's, etc., and it's gonna be there. Quite frankly one of the reasons why it's used is to prevent something similar to this from happening. Usually though, as was not the case here, the item is shipped, etc., and the customer simply change their mind. Defective, wrong size, etc., is one thing, vendors can't loose money (packaging, shipping, and assorted fees) just because the consumer flaked on their decision.

Not the case here; from what was said the order was placed and pretty much immediately canceled. Still haven't heard, and we're patiently waiting for the other side of the story.

I will tell you one thing, given the example of a professional, respectful, well established vendor with a reputation for excellent product and customer service; a forum/UBB/club does not want to get the reputation of letting it's members use it as a weapon to get whatever they want from a vendor. There's working things out, and then there's what I call internet/cyber extortion when the consumer says, "If you don't entertain my every unreasonable whim, I will run and post on the internet and do my best to ruin you." That's why I made mention of small/independent business people in my previous post, if the keyboard is engage before the brain and assorted hardware is in gear you can really put a smackdown on someone that really doesn't have it coming...

Postings like this should be a last resort, when all is said and done and the pound sand flag is being flow high and proud by the vendor for all to see. Think Hennessey...

Hope this works out for all involved...

Matty

I don't know how much this relates to this specific scenario, but the company I work for charges a 15% restock fee on returned special orders. Why do we charge this? Because our supplier charges us a 15% restock fee for us to send it back to them, so we pass that onto the customer.

Now, about the amount of the fee...what did you order that made 20% of your order $150? According to Racemesh's website, the stainless version is only $549 and the black or polished versions are $624.

I am available to speak with anyone who desires clarity regarding RaceMesh Grilles policies.

My contact information is available on my website.

No further posts will occur on this forum from member "RaceMesh".


Thank you,
Michael
What a LAME reply... it sounds to me like you are going to stick it to ramtough15.

ramtough15,

Sorry man, I tried to give the vendor the benefit of the doubt, and that they might help you out with some friendly nudging here on the board...

Based on his response, that's not gonna happen. We now have the other/second side of the story, and in my opinion; you're getting hosed.

That sucks dude, looks like some lost sales, I won't say that in my case because I'm pretty happy with the stocker, but if I did decide to change my mind and go aftermarket, I do know where I wouldn't go...

Matty

ramtough15,


That sucks dude, looks like some lost sales, I won't say that in my case because I'm pretty happy with the stocker, but if I did decide to change my mind and go aftermarket, I do know where I wouldn't go...

Matty

am with that .:mad:

I am available to speak with anyone who desires clarity regarding RaceMesh Grilles policies. A forum is not the place to address this, but rather case by case directly with the customer.

My contact information is available on my website.

No further posts will occur on this forum from member "RaceMesh".


Thank you,
Michael

You're welcome, Michael. Obviously your cancellation policy is clearly stated for those who take the time (as they should) to read it. Decent product, but your (to me) lack of business acumen in dealing with the entire situation, based on your reply, removes this mod from my to do list.

It may be a forum, but civilized discussion, and addressing an issue on a forum where you have, and may have many more customers is not necessarily a bad thing. Your choice however. Penny wise and pound foolish imo.

It appears your concern/attitude is best reflected in your closing sentence.

(Even though there were many posts reflecting satisfaction with your product and service)

Oh well............

RaceMesh™ Grilles <racemesh@sbcglobal.net> wrote:

Hello Randy,

I tried to work with you on this, and was willing to hear back from you this morning to work this out, but now that you have posted negatively on the forums I choose not to offer any other form of refund. Sad really, that because you did not fully understand policy and work with me on an amicable resolution that you air your laundry in a public forum rather than work it out directly with me.

God Bless,
Michael

what a ripoff. does anyone know Michael's full name? it's so easy to start a "company", today it's RaceMesh tomorrow it's something else.. i don't want to risk my money doing business with this guy, regardless of what storefront he hides behind.

RaceMesh™ Grilles <racemesh@sbcglobal.net> wrote:

Hello Randy,

I tried to work with you on this, and was willing to hear back from you this morning to work this out, but now that you have posted negatively on the forums I choose not to offer any other form of refund. Sad really, that because you did not fully understand policy and work with me on an amicable resolution that you air your laundry in a public forum rather than work it out directly with me.

God Bless,
Michael

Michael,

Thank you for coming back! I'm a small businessman and would hate to see this not work out, and if you read my previous posts they basically warn about exactly what's seemed to result here. Do yourself a favor too, and read the related links below, they're all about your excellent product, customer service and have a lot good things to say about what you do. If I was in your position, and trying to work something out with a customer, and they got a little anxious and hoped that posting on the board would help their case, admittedly I'd feel pretty much the way you do. But you do have something to loose and whether you feel that Randy wronged you by posting here, we'd all like to see the both of you work this out, I'd like to think with everybody watching not only would you keep the sales that are waiting and watching this to play out, but also gain some just due to the high road/respect factor that you would regain. I know it's a tough decision, but based on all of the other positive comments that I've seen about you and your product here, I'd like to think you'll make the right one. Thanks for you (re)consideration, respectfully submitted,

Matty

This thread should never have been started in the first place.

Just so everyone is clear I contacted Michael numerous times right after I ordered the grill asking to cancel the order. Every response from Michael was trying to get me to keep the order. He drug it out until today when I finally received the e-mail stating he refunded all but 20% cancellation fee. I had to go to work today and now I come back and see he is acting like he wanted to work with me. No such thing happened. Michael never tried to work with me at all and the only thing he did was keep asking me to please keep my order. I had to tell him 3 times to cancel my order. I also told Michael that I did not feel I should be charged anything and he still charged me 20% to not process my order. This forum is to help members and make sure we are treated fair by vendors and I have the right to post what happened. I did give Michael many opportunities to make this right before I posted on the foum and it was his decesion to do what he did. I can tell you I have received an e-mail from Michael telling me that he is not refunding me the 20% he charged and basically that he was being nice to reduce the cancelation fee to 20% for me. What ever!! Buyer beware from RACEMESH!!



Michael,

Thank you for coming back! I'm a small businessman and would hate to see this not work out, and if you read my previous posts they basically warn about exactly what's seemed to result here. Do yourself a favor too, and read the related links below, they're all about your excellent product, customer service and have a lot good things to say about what you do. If I was in your position, and trying to work something out with a customer, and they got a little anxious and hoped that posting on the board would help their case, admittedly I'd feel pretty much the way you do. But you do have something to loose and whether you feel that Randy wronged you by posting here, we'd all like to see the both of you work this out, I'd like to think with everybody watching not only would you keep the sales that are waiting and watching this to play out, but also gain some just due to the high road/respect factor that you would regain. I know it's a tough decision, but based on all of the other positive comments that I've seen about you and your product here, I'd like to think you'll make the right one. Thanks for you (re)consideration, respectfully submitted,

Matty

How many e-mails occured after the refund -20%?

This thread should never have been started in the first place.
If it happened to you I'm sure that you'd be singing a different tune...

I e-mailed Michael right after the the 20% e-mail he sent me but keep in mind that we already had 3 discussions prior where I said I do not feel I should be charged anything and he kept asking me to keep grill, that my wife would love it. Dont tell me what my wife will love. I showed her the picture and she did not want it. My bad I thought she would like it. I should not have to explian myself to him on why I want to cancel the order. Michael was very clear on my position right from the start and he did this anyways.



How many e-mails occured after the refund -20%?

I have been silently reading this and of course have read all the threads about this product and the happy customers of this product. Undoubtedly there are people that have made purchases from RaceMesh based soley on what they have seen and read on this fourm. For that reason I think Randy was perfectly in the right in posting his experience here. If for no other reason, potential buyers will make absolute sure of their decision before even contacting the company.

Just as sales of this product have resulted from pics and postings and excitement from other forum members, there is no doubt that there are some potential buyers that may not purchase based on what they have read here. Thats the way it is. If Michael from Racemesh was thinking about it this way, he might try to make amends with a forum member to continue the successful orders that were being created. That is his choice, and it seems he has made his decision. The fact that he wants us to call him so he can explain individually the reasons for his decision makes no sense to me at all.

If it happened to you I'm sure that you'd be singing a different tune...
If you believe Racemesh's second post (which I'm not saying I do, but rather to illustrate a point), he would have refunded the 20% after discussing it but I got the impression that this was posted soon after the initial refund was completed when ramtough was still agitated about it. Based on that, Racemesh got agitated and refused to work with him at all after that. However, Racemesh was 100% wrong in trying to force the product on him. On the other hand, it is the customer's responsibility to check a seller's fine print. If you want to strictly go by the book, then he should have been charged a 30% re-stocking fee.

And for the record, I am not advocating Racemesh's actions. I have been around message boards for years and I am just tired of people complaining about vendors only to have the outcome be that either the customer was mistaken/wrong about the situation or they posted in a hot-headed mood before allowing the vendor time to make amends. Case in point? The exhaust sale that involved championjeep. We misteriously never heard back from the customer once he found out that he had given the wrong shipping address and his package had been sitting at another house down the street for days, but we were blessed with 3 or 4 threads about it.

However this turns out, Racemesh needs to suck up the pride & save face by explaining what happened. If the results of the transaction were based on just bad emotions, then that needs to be rectified.

Houston I just want to be very clear that Michael knew my position multiple times before he charged me the 20%, so for him to say he was now willing to work with me was a lie. I was very clear that I felt I should not be charged anything due to the fact that I ordered it at night on the 5th and cancelled it the next day. They also were closed. We had about 4 conversations before I posted this and that was after he charged me 20% even after those 4 conversations. Michael knew exactly what he was doing.



If you believe Racemesh's second post (which I'm not saying I do, but rather to illustrate a point), he would have refunded the 20% after discussing it but I got the impression that this was posted soon after the initial refund was completed when ramtough was still agitated about it. Based on that, Racemesh got agitated and refused to work with him at all after that. However, Racemesh was 100% wrong in trying to force the product on him. On the other hand, it is the customer's responsibility to check a seller's fine print. If you want to strictly go by the book, then he should have been charged a 30% re-stocking fee.

And for the record, I am not advocating Racemesh's actions. I have been around message boards for years and I am just tired of people complaining about vendors only to have the outcome be that either the customer was mistaken/wrong about the situation or they posted in a hot-headed mood before allowing the vendor time to make amends. Case in point? The exhaust sale that involved championjeep. We misteriously never heard back from the customer once he found out that he had given the wrong shipping address and his package had been sitting at another house down the street for days, but we were blessed with 3 or 4 threads about it.

However this turns out, Racemesh needs to suck up the pride & save face by explaining what happened. If the results of the transaction were based on just bad emotions, then that needs to be rectified.

Even if Racemesh decided to all of a sudden do the refund, it's too late. That was the most expensive $150 bucks he got his hands on. The fine print is/was there for cancellations. Soo what? The disturbing, undisputable point is that the order was placed when they weren't even open, right??? Unless Mike can somehow prove they started work before the cancellation, he has no ethics in my book. I'm sure a lot of people will now refrain from buying this mod and justifiably so. Not to mention one can fairly easily pull the grill and valance on your own and paint it whatever color you want. Not quite as nice, but a hella of a lot cheaper. This bad publicity wont put him out of business, but I hope it hurts. Just remember karma is a bish!

I want to thank everyone for their support. I have not spoke with Michael in the recent moments but just about 1 minute ago I received my 20% back. Thank you Michael for making this right. I feel that this was the fair thing to do from the start and I appreciate your resolve.

I want to thank everyone for their support. I have not spoke with Michael in the recent moments but just about 1 minute ago I received my 20% back. Thank you Michael for making this right. I feel that this was the fair thing to do from the start and I appreciate your resolve.

That's really good news, for both of you. Glad it worked out.

Matty

This thread should never have been started in the first place.

Regardless of your wonderful outcome.......:rolleyes:


I'm 100% with Houston on this one. I am a small business owner and it seems like to me you jumped the gun without waiting long enough for him to make it right. If you would have done this off of the forum first.......then I would have a "little" respect for your thread and comments. Enjoy your refund.

Regardless of your wonderful outcome.......:rolleyes:


I'm 100% with Houston on this one. I am a small business owner and it seems like to me you jumped the gun without waiting long enough for him to make it right. If you would have done this off of the forum first.......then I would have a "little" respect for your thread and comments. Enjoy your refund.

Disagree.......I own several small businesses also......One thing I always keep in mind is "don't sh** where you eat". "It seems like to me", based solely upon his side, and the attendant emails, that his posting it up quickly led to the resolution of the situation.

IMO if he had let it lie and not made an issue out of it, he would have eaten the total charge. At least the entire thread has been a heads up for those here who do not read the fine print.

in this particular situation i'm glad you got your money back.

the moral of the story is, make sure you absolutely positively want the grill before you click the "buy it now" tab.

and read all the fine print. :D

and read all the fine print. :D

WELL STATED.