Went in for the 9K oil change and the dealer tech says "you need to come see this"...not what you want to hear. Check the pics of the split.

Sent pics to SouthernHotRod and got an immediate response and contact name at B & B but was disappointed that all B&B offered was for me to either remove or pay to remove the defective part, ship it back to them and be without a full exhaust for 4-6 days. They refused to send me a new part so I could either do the labor myself or pay someone to remove the defective part and put on the repaired part. Got a quote for $120 to remove and replace. Anyway, this was very disappointing to me even though I discovered that is what their warrarnty states. I should have read the warranty closer before dropping ~$1K. I just want to inform others that a defect like this will cost you in $$ and time without your ride if you have to follow their rules.

I ended up just paying one of the muffler shops to weld up the defect for $10, but I am running around with damaged goods and now I'm sure whatever warranty there was is void. This also explained why the B&B's started a loud drone at 80mph some time around Xmas.

I'm still a fan of the way the B & B's look and sound but I was disappointed with B&B's warranty. I really believe they should have just sent me a new section. Live and learn.

Damn, that sucks man. Too much money for stuff like that to be happening. I was leaning towards the B&B but now I'm thinking I might go with the Corsa.

Damn, that sucks man. Too much money for stuff like that to be happening. I was leaning towards the B&B but now I'm thinking I might go with the Corsa.


yea i got the mopar exhaust, the welds are like 3x as large.

call me crazy, but is one of the mufflers polished stainless and one aluminized? or is that the way the photo turned out?

Both sides are polished. I took the pics laying on the ground under the Jeep and I could not see where the autofocus was pointed. The B&B's are 100% polished outside.

With direct evidence like a picture you'd think they would want to get their hands on the muffler to see what went wrong. Good customer service in this case would have been sending you a replacement piece and paying for return shipping in the box the new one came in. Unfortunately, good customer service is hard to find, likely because of all the damn scammers (customers) out there trying to get something for nothing. But you do have a good pic with no other obvious damage to the muffler, should have been good enough for them....unless some a-hole photo shopped a pic in the past and screwed 'em over.

That is too bad. I had full APR Exhaust on my S4 and after about 3 years, there was a small gasket leak on the joint on one side. While the car was in the air, the APR dealer took some pics of the whole system because they did not like some of the corrosion of the welds they saw, etc. The dealer asked APR what they would do and they sent an entire system brand new that was worth about $5,000 Cdn for no charge. This also included the fact that over the 3 years they had upgraded from 2 1/4" off each turbo into 3" back to 2 1/2" into 3" so I actually got an improved system. I had to pay for installation and all APR wanted was the old exhaust back when it was all done.

That was excellent customer service. Unfortunately, have to pull the engine on the car to replace the downpipes so was 7 or 8 hours labour all over - ouch...but was worth it for brand new replacement 3 years later.

Hopefully they are reading this.
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...I really believe they should have just sent me a new section. Live and learn.
It's amazing how poor customer service with some companies is these days. How big of a deal would it have been for them to simply UPS to you a replacement part along with a call tag to reship the defective piece back. YOU were a customer, YOU spent over $1000 with them and they couldn't even go out of their way for you.

Total BS. I guess the folks at B&B are too dumb to realize that negative publicity in situations like this will cost them a LOT more in LOST sales than it would have to simply have shipped you a replacement part. Looking at the quality of those welds, I would say that this is a product to avoid.

I had a MagnaFlow cat-back exhaust system on my Lightning that my wife bought me for my b-day. Cool wife, huh? Well, it was about 3 years old when it started rattling from something loose inside the muffler can (turned out to be a cracked and broken baffle). O'Reilly Auto Parts serviced the lifetime warranty on it and, even though my wife bought it online, MagnaFlow sent O'Reilly a new (and improved) replacement system. The parts store guys freaked out when I brought the old system in to trade out. I had it in the original box it came in! I had kept the stock system, just in case, and it came in handy; I reinstalled the original system for a few days before I got the replacement because I just couldn't stand the rattling. (I always keep the original stuff.)

Anyway, that was outstanding customer service, both from MagnaFlow [I]and[I] O'reilly's. Too bad that isn't the way all vendors are.

that pic is brutal, and I (like the others above) am really surprised at the level of care you were given (basically zero), I know that from now on I'll be creeping under the truck every 1,000 miles to make sure my B&B hasn't split. . .I think I might go check right now

this has given me a moment of pause on whether or not to buy this system. one for the customer service and two because it split to begin with.

i started a thread on another forum i frequent to get their opinions on why the weld failed and linked it below if your'e interested.

http://www.pirate4x4.com/forum/showthread.php?t=548906

This happened on my Corvette with the B&B exhaust. The resonator had a flaw on the weld, and was basically caving in. I called B&B and they said I need to send them the part so they can make a new one with the same dimensions as mine. Something about every one is made differently. Meanwhile my car would be at the shop for over a week and who knows how much it would cost. I had a local shop just fill it in with a weld until i got a new exhaust. Looks like the customer service has not changed.

Have to say I was about to pull the trigger on the B&B purchase from southern. I had an escalade and had a corsa exhaust on it because when I was shopping B&B said it would take over 2 weeks to make and then shipping. Loved the corsa but was going to try a new type for the jeep.

Going to have to mull this one over for a bit..

I also was about to order the B&B but maybe the Magna flow will be a better fit for me

This happened on my Corvette with the B&B exhaust. The resonator had a flaw on the weld, and was basically caving in. I called B&B and they said I need to send them the part so they can make a new one with the same dimensions as mine. Something about every one is made differently.

I woudn't accept that line either. How did they make your first one? I don't think you had to send in your stock system when they made/sold you the first one. If a company doesn't keep specs on the products they sell, well, that says alot right there.

I ordered a B&B last week for delivey to the UK !! I hope this is just a one off. I'm sure there are many B&B users that have had no problems at all.

I ordered a B&B last week for delivey to the UK !! I hope this is just a one off. I'm sure there are many B&B users that have had no problems at all.

I'd say it probably is.......we all know **it happens some time, and many things often have different, sometimes poor, quality issues. Hell, just look at all the compaints here and there about issues with the Jeep. Personally I've lucked out all the way around. No Jeep issues to speak of, and no problems with B&B. Have used B&B on 5 different vehicles now, and never had an issue with welds or anything else. Over 10,000 on the Jeep system already.

As to the customer service aspect.........well yeah, could have been handled differently. Going way back to beginning of thread, at least Edwin jumped right on it, and as a vendor did what he could.

Don't let this one off (so far) disillusion (sp) you though. You'll love it.

I'd say it probably is.......we all know **it happens some time, and many things often have different, sometimes poor, quality issues. Hell, just look at all the compaints here and there about issues with the Jeep. Personally I've lucked out all the way around. No Jeep issues to speak of, and no problems with B&B. Have used B&B on 5 different vehicles now, and never had an issue with welds or anything else. Over 10,000 on the Jeep system already.

As to the customer service aspect.........well yeah, could have been handled differently. Going way back to beginning of thread, at least Edwin jumped right on it, and as a vendor did what he could.

Don't let this one off (so far) disillusion (sp) you though. You'll love it.
Still going ahead with this (and the Volant CIA).

Just noticed the 'Quiet' option - not sure how quiet this is and if the addition of mufflers reduces performance ?

I have asked that question on the reduction in performance and still have not received a clear answer. I want to know that and whether the quiet is only to reduce the interior drone because I still want it to growl when I get on it. Otherwise will stay with stock...:confused:
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Not too add fuel to the fire, but B&B headers for the CTS-V had some flaws with the cats failing. Needless to say, their customer service was less than stellar; I ended up just gutting the cats and selling them as is a few weeks later. (I will not even get into the issues they had with their gaskets failing... LOL) I will never touch their product again.

welding will make it perfect again. $10 and its good as new.

well I have a jeep on my lift right now (customers) with a B&B exhaust with a split seam. Happened on the drivers side on the front of the muffler at the bottom. Was not looking forward to that

well I have a jeep on my lift right now (customers) with a B&B exhaust with a split seam. Happened on the drivers side on the front of the muffler at the bottom. Was not looking forward to that


That is not good news. Please keep us informed as to how B&B handles this one. There is no good reason why if a dealer informs them of a defective part that they wouldn't send the replacement first and then take back the defective piece after the swap. Is not reasonable to expect a customer to be without a muffler through the shipping process.
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That is not good news. Please keep us informed as to how B&B handles this one. There is no good reason why if a dealer informs them of a defective part that they wouldn't send the replacement first and then take back the defective piece after the swap. Is not reasonable to expect a customer to be without a muffler through the shipping process.

exactly we will see how it goes.. also see how they deal with shipping costs..

That is the exact spot of my split seam. They did offer to have the defective part picked up. I just did not want to drive around with half an exhaust system for 4-5 days.

Everyone should take a look at the B & B's. Looks as if I was not a solo case.

I had a B&B tri-flo system on my 1996 Mustang Cobra convertible. It looked great and sounded good. However, within 2 years a weld split on the muffler. When I called them they were less than helpful. It was going to cost me so much in shipping to and from....and they would not guarantee that it would be covered under warranty. I was disappointed in their product...especially with how they hype their warranty and craftsmanship.

Tom

There is a reason DCX picked Corsa to make their exhaust.

One of the reasons I've always avoided B&B is this problem. Lots of guys on the BMW forums had problems a few years ago but I thought B&B fixed this quality issue.

Add me to the split seam list of B&B, my drivers side muffler has split the seam and now is cracking. I will be calling B&B monday to see what they say. This is unacceptable for a muffler thet is 4 months old and has 2000 miles on it.

Billy boat = ZERO Customer service. The problem with B&B is that they think there **** dont stink. B&B is not a high end product, and it's about time people relized it. They talk a big game, but there products are far from the top of the line that there prices indicate.

You can polish a turd, but it will always be a turd.

B&B customer service has to be some of the worst on the planet.

Take a tour of the building and you will see all the $5 an hour non english speaking workers who are builing this SO CALLED HIGH END PRODUCT. WHAT A JOKE.

If your in the market for a Cat-Back system go with Magnaflow or Corsa, both better quality than B&B CRAP.

Kinda glad I didnt get the B&B's.

You can polish a turd, but it will always be a turd.
You can not polish a turd. Any effort spent attempting to polish a turd is a wasted effort. ;)

Guess I won't bother with B&B... Thanks for the feedback guys. :eek:

You can not polish a turd. Any effort spent attempting to polish a turd is a wasted effort. ;)

Guess I won't bother with B&B... Thanks for the feedback guys. :eek:

Last B&B product I ever buy.

Im replacing both mufflers with 2 of these Magnaflows, picked them both up for $170 shipped, polished SS and better quality then the B&B mufflers.

http://www.magnaflow.com/02product/s...ne=main&id=589

I like the system but they really skimped on the mufflers and the half ass weld seams. Enjoy my money B&B I will never buy another B&B product again and I will steer anyone I see or who ask me away from your poor excuse for a product and warranty policy. You shoud be ashamed of yourself, my system has 1800 miles on it in 4 months and the mufflers look like ****.

Any official word on what B&B is going to do? I wish they had a presence on the forum to field Q&A. It would help them out tremendously.

Any official word on what B&B is going to do? I wish they had a presence on the forum to field Q&A. It would help them out tremendously.
They are a supporting vendor on these forums.

They are a supporting vendor on these forums.
Supporting vendors who constantly produce poorly made products and who have poor customer service should have their sponsorship terminated.

Well, I just installed mine this past weekend, so here's to hoping I have some different luck.

It's unfortunate that there appears to be this quality and customer service issue. Because I love the sound.

Alex

Print this thread out and fax it, email or mail it to them. They will respond unless they totally suspect that you introduced an influx of meteor shower through the intake and the exhaust couldn't handle all of the nickel and iron shot going through. So are these guys like moped muffler dudes? What a shoddy weld. I know bad welds can happens sometimes, materials aren't perfect, etc. But what are their quallity control practices?

Well, I just installed mine this past weekend, so here's to hoping I have some different luck.

It's unfortunate that there appears to be this quality and customer service issue. Because I love the sound.

Alex


www.magnaflow.com

Its only a matter of time.

I love the sound also but the workmanship blows.

www.magnaflow.com

Its only a matter of time.

I love the sound also but the workmanship blows.

You may be right. Time will tell.

In the meantime I don't plan on replacing something that I just put on. :D

Alex

You may be right. Time will tell.

In the meantime I don't plan on replacing something that I just put on. :D

Alex


I agree just getting you ready :D ;)

I think I'll try these if my B&Bs split. www.aeroexhaust.com