I received a letter from Goodyear today. Too much to type all of the letter, but here are some excerpts:

......announcing a Customer Satisfaction Campaign for 2006 Jeep Grand Cherokee SRT8 models fitted, as Original Equipment, with Eagle RSA EMT (Run-Flat) tires.

You should contact the Goodyear.....Company's......1-800-321-2136 to locate nearest Goodyear..Run-Flat tire retail outlet......make arrangements for them to inspect your Goodyear Eagle RSA EMT tires to determine if they qualify for free replacement. If found to be qualifying tires, they will be replaced at no-charge.

Description of tires covered
Front Axle Eagle RSA EMT 255/45R20
Rear Axle Eagle RSA EMT 285/40R20

End of excerpts.

I called Goodyear and asked about the problem. Apparently tires made within certain dates (??) have a problem with "irregularities (sp?) on the inner lining.

Not all Goodyear shops can handle run-flats.

Anyone else have any more information?

I received a letter from Goodyear today. Too much to type all of the letter, but here are some excerpts:

......announcing a Customer Satisfaction Campaign for 2006 Jeep Grand Cherokee SRT8 models fitted, as Original Equipment, with Eagle RSA EMT (Run-Flat) tires.

You should contact the Goodyear.....Company's......1-800-321-2136 to locate nearest Goodyear..Run-Flat tire retail outlet......make arrangements for them to inspect your Goodyear Eagle RSA EMT tires to determine if they qualify for free replacement. If found to be qualifying tires, they will be replaced at no-charge.

Description of tires covered
Front Axle Eagle RSA EMT 255/45R20
Rear Axle Eagle RSA EMT 285/40R20

End of excerpts.

I called Goodyear and asked about the problem. Apparently tires made within certain dates (??) have a problem with "irregularities (sp?) on the inner lining.

Not all Goodyear shops can handle run-flats.

Anyone else have any more information?

Since this might be a "safety" issue, hope moderators won't mind this link.

http://www.***********/forums/showthread.php?t=4060

I got that same letter today. Hmmm...

When did you guys procure your vehicles?

When did you guys procure your vehicles?


I got the same letter today and I just got my SRT on August 21st.

When did you guys procure your vehicles?

Build date on mine was 01/05/06. My vin number falls into the "get it checked" category according to posts in link.

I bought mine in April.

I received this letter today too. If they need to inspect the tires for issues, why are they calling it a Customer Satisfaction Program? A Customer Sat Program means you get to give your opinion on the product. Doesn't make sense. They are hiding something.

I got my letter November 9th. Bought my SUV in early June.

got the letter but never opened it. damn now I'm going to have to fish it out of the trash. :mad:

Called Goodyear (the number on the letter) and have been referred to Goodyear dealers that don't handle run flats even though Goodyear Corporate insisted they did. Be careful, call the shop direct before wasting a trip there,

Got my letter yesterday. Build date in 2/06. Purchase date 5/31/06. Letter says we have till 4/30/07 to check in with the dealer. Going to give the tires a good look and if all is well, hopefully free tread-wear till next April and then a new set. 6,600 miles to date but it is a beautiful day today, so I see a few hunderd more coming soon...

Does anyone have pics of what the "wrong/bad wear" looks like? I'm sure it would be obvious, but something to compare would be good. Thanks.

Got my letter yesterday. Build date in 2/06. Purchase date 5/31/06. Letter says we have till 4/30/07 to check in with the dealer. Going to give the tires a good look and if all is well, hopefully free tread-wear till next April and then a new set. 6,600 miles to date but it is a beautiful day today, so I see a few hunderd more coming soon...

Does anyone have pics of what the "wrong/bad wear" looks like? I'm sure it would be obvious, but something to compare would be good. Thanks.
I believe that most people will do this (wait until the last minute to roll miles on them) before getting them checked. I also believe that if someone has defective tires after that date that Goodyear will have no choice except to replace them even though their arbitrary date has passed.

If anyone has a picture of a defective tire, that would be good to see.

Also, if someone does get their tires replaced, I'd like to know how the process goes. I have a spare set of tires in my garage and want to replace those as well.

Someone on the "other" site said tires must be removed from the rims and inspected on the inside to determine if they are faulty.

I'd like to wait as well but seeing as goodyear is doing this I think this is some sort of safty issue. I would hate to loose a time going >100mph.

Do NOT wait. Goodyear advised me one cannot see the issue from the outside. See below.

Potential number of units affected: 3,159
Model year(s): 2006 Grand Cherokee SRT8 (VIN range 6C100463 thru 6C369570 with a tire production date that is on or before "2406" [24th week of 2006]. The 4-digit production date can be found to the right of "DOT" on the back side of the tire.

Owner notification start date: All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail direct from Goodyear Tire & Rubber Co.

Defect: Tread belt distortion. Tires need to be inspected by an authorized Goodyear EMT dealer (NOT Jeep dealers) to determine if replacement is necessary. Tires need to be dismounted and inspected from the inside. If any of the tires display evidence of distorted tread belts the tires will be replaced and balanced at no cost to the customer. If only one of the tires on an axle needs to be replaced due to the defect but the tires are significantly worn, both tires on the axle (front or rear) will be replaced as a set.

If an inspected tire does not display any tread belt distortion the tires will be remounted and balanced and placed back on the vehicle at no charge to the customer.

The replacement program is valid until April 30, 2007. Customers can contact the Goodyear Consumer Relations Department at 800 321-2136 to locate the nearest certified Goodyear Run-Flat tire retail outlet.

Do NOT wait. Goodyear advised me one cannot see the issue from the outside. See below.

Potential number of units affected: 3,159
Model year(s): 2006 Grand Cherokee SRT8 (VIN range 6C100463 thru 6C369570 with a tire production date that is on or before "2406" [24th week of 2006]. The 4-digit production date can be found to the right of "DOT" on the back side of the tire.

Owner notification start date: All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail direct from Goodyear Tire & Rubber Co.

Defect: Tread belt distortion. Tires need to be inspected by an authorized Goodyear EMT dealer (NOT Jeep dealers) to determine if replacement is necessary. Tires need to be dismounted and inspected from the inside. If any of the tires display evidence of distorted tread belts the tires will be replaced and balanced at no cost to the customer. If only one of the tires on an axle needs to be replaced due to the defect but the tires are significantly worn, both tires on the axle (front or rear) will be replaced as a set.

If an inspected tire does not display any tread belt distortion the tires will be remounted and balanced and placed back on the vehicle at no charge to the customer.

The replacement program is valid until April 30, 2007. Customers can contact the Goodyear Consumer Relations Department at 800 321-2136 to locate the nearest certified Goodyear Run-Flat tire retail outlet.


I called Goodyear Corporate this afternoon to get the name of my certified Run-Flat retailer and while I had them on the phone I asked them if they cosnider this a recall and they said no. I also asked them if there was any chance of tire failure and they said no, that the tread belt distortion would just make the vehicle vibrate while in motion. If that is the case, as long as the vibration isn't out of control, then why wouldn't you wait until April and put as many miles as possible on the existing tires before getting a new set???

Personally, I am waiting until April...and, even then, I don't know how happy I'm going to be if my "Certified Run-Flat Retailer" pulls my wheels off the car, pulls the tires of the wheel to check the tread belt and tells me they are bad and needs to order a new set...that would mean that they would have to re-mount and re-balance the existing tires and put them on the car again until the new set was delivered, and then go through the whole process over again once the new tires arrive. Sounds like too many chances to damage our $5K rims...:eek:

I called Goodyear Corporate this afternoon to get the name of my certified Run-Flat retailer and while I had them on the phone I asked them if they cosnider this a recall and they said no. I also asked them if there was any chance of tire failure and they said no, that the tread belt distortion would just make the vehicle vibrate while in motion. If that is the case, as long as the vibration isn't out of control, then why wouldn't you wait until April and put as many miles as possible on the existing tires before getting a new set???

Personally, I am waiting until April...and, even then, I don't know how happy I'm going to be if my "Certified Run-Flat Retailer" pulls my wheels off the car, pulls the tires of the wheel to check the tread belt and tells me they are bad and needs to order a new set...that would mean that they would have to re-mount and re-balance the existing tires and put them on the car again until the new set was delivered, and then go through the whole process over again once the new tires arrive. Sounds like too many chances to damage our $5K rims...:eek:

Tires are the most important part of a car. It's the only thing between you and the road, they are your acceleration, braking, turning, etc. You and your family rely on them each and every mile. If something is not right with a tire, regardless of what it is, one should get it taken care of asap...IMHO. I personally do not mess around with this stuff, don't care about the cost or getting free tires later. I just want safety. Just my thoughts.

Like I said before, if the tires are bad and not replaced before the April 07 date, I don't think that Goodyear will have any choice except to comply. What if I have a vehicle I am saving and only put 2,500 miles on it by then. Does that mean that in 3 years when I have 7,500 miles on the tires and they start to vibrate that Goodyear won't replace them? There's an issue for you.

It would appear that the bad tires are already "out there" and the failure is not heat, speed or mileage related.

It would be great if we could start a thread purely related to reports of tire checks and whether or not they were replaced. We could then calculate some type of "batting average".

Such a thread should have a sticky attached to it.

It would be great if we could start a thread purely related to reports of tire checks and whether or not they were replaced. We could then calculate some type of "batting average".

Such a thread should have a sticky attached to it.

I agree ;)

I thought I got a the letter maybe it hasn't come yet.

...It would appear that the bad tires are already "out there" and the failure is not heat, speed or mileage related.
This is correct, they either have the problem or they don't. If they don't then they will not develop the problem in the future.

Called a Goodyear dealer yesterday that can handle run flats (be aware, not all do) and set up an appointment for this morning. They put my car on the lift and confirmed that my tires do fall in the serial number range that need to be checked. However, since they didn't have the GC SRT8 tire sizes in stock, they wouldn't do the check which requires removing the tire from the rim. They would prefer to check them when the tires are in stock in case they do need to be changed. This way they won't remove the tires and have to put them back on just to remove them again at another time. I was a little annoyed because they didn't tell me this on the phone yesterday. However, I accepted it because I figured the less times they remove and re-mount a tire, the less risk of rim injury. They ordered 8 tires (4 of each) which should be in next week. They will call me and I have to go back (30 min drive). Make sure you inquire about this before going to a Goodyear dealer and wasting your time like I did.

Good tip jlandbl.

I took my Jeep SRT8 into a Goodyear facility today and they inspected all 4 tires. The front passenger was fine but the front driver had a very visible (and 'feelable') chasm running parallel to the length of the tire. They inspected the backs and found one to be defective also. Even if one front and one back is defective...Goodyear will replace all 4 assuming you have enough wear to cause a significant delta between the new tire and the old one. A big difference in the rolling diameter of the different sizes will put unnecessary stress on your differentials.

I left my ride with the shop overnight because the new set is being shipped in tomorrow morning. I should have the new shoes installed by 12 noon.

For what its worth...it scared the hell out of me to see this defect inside the tire. It gave me visions of a blow-out and wrapping my SRT8 around a pole. Please play it safe and don't game this opportunity by trying to get extra miles out of your RS-A's...I just don't think its worth it! Take your ride in ASAP.

Drive safe. :cool:

I took my Jeep SRT8 into a Goodyear facility today and they inspected all 4 tires. The front passenger was fine but the front driver had a very visible (and 'feelable') chasm running parallel to the length of the tire. They inspected the backs and found one to be defective also. Even if one front and one back is defective...Goodyear will replace all 4 assuming you have enough wear to cause a significant delta between the new tire and the old one. A big difference in the rolling diameter of the different sizes will put unnecessary stress on your differentials.

I left my ride with the shop overnight because the new set is being shipped in tomorrow morning. I should have the new shoes installed by 12 noon.

For what its worth...it scared the hell out of me to see this defect inside the tire. It gave me visions of a blow-out and wrapping my SRT8 around a pole. Please play it safe and don't game this opportunity by trying to get extra miles out of your RS-A's...I just don't think its worth it! Take your ride in ASAP.

Drive safe. :cool:

Let us know if the new tires feel any better & if your wheels were damaged in anyway during mounting(it seems these wheels would be easy to damage on a mounting machine).

Got the new rubber installed. I had noticed (before the free goodyear replacements) that the SRT8 pulled slightly to the left during acceleration. Now that the new shoes are on...she tracks straighter than a ... well you get the picture. I have no doubt that the left-side-pulling was due to the front driver sider tire having the inner wall defect.

So far I have been to 3 goodyear dealers and my Jeep dealer.
The first 2 goodyear dealers had no clue but said they would contact goodyear and call me back...they haven't!
3rd dealer checked the tires said they are within the range that are suspect but directed me to my dealer saying they could get the tires in sooner than him.
Dealer wanted nothing to do with it, no clearance from Chrysler, so back to the 3rd goodyear guy who now has my tires on order.
Seems like there is a shortage on the west coast, nearest are in Memphis, and no one wants to deal with it.
Talk about getting the runaround!!

Limeylee...sorry to hear about your troubles. I am in TX...the DFW area and my goodyear shop gets an A+ rating.

Here is the issue....the SRT8 owners were notified before the Goodyear corporation had a chance to notify ALL the shops. I spoke to two different GY shops before picking one. Neither of them had any idea about the inner wall issue on the RSAs. My asking what the first that either had heard of the issue.

In my opinion this is a 'downward' communication issue from the Goodyear Corp...not necessarily a refection of our local GY guys.

....my 2 cents.

So far I have been to 3 goodyear dealers and my Jeep dealer.
The first 2 goodyear dealers had no clue but said they would contact goodyear and call me back...they haven't!
3rd dealer checked the tires said they are within the range that are suspect but directed me to my dealer saying they could get the tires in sooner than him.
Dealer wanted nothing to do with it, no clearance from Chrysler, so back to the 3rd goodyear guy who now has my tires on order.
Seems like there is a shortage on the west coast, nearest are in Memphis, and no one wants to deal with it.
Talk about getting the runaround!!

I have an appointment tomorrow with a "certified Run Flat dealer" at GoodYear. The manager I spoke with stated he has seen the bulletin from GoodYear. I really hope they know what they're doing, and that they don't screw up my rims, sensors, balance, etc.

Update... had all four tires checked. I had serial #1806 - no problems with any of them! In and out in less than two hours.

hey guys, i got my jeep in feb. 06. i never got a letter are all of us getting a letter or should we just go ahead and call goodyear? i was reading some of your post, and i have noticed when i launch i do get a pull goes from left to right, almost like i was driving a front wheel drive sports car if that makes sence. could this be because of the tires? and i still cant get the dam leak to stop ever since i had the dealer put on my mopar exhaust. its pissing me off. i brought it in twice and they keep telling me that is is just condesation. nothing wrong.,

well please let me know what we should do about the tirers. and how many people have got new ones is it a easy fix. or is it a run around because they dont want to do this fix.

thanks

Update... had all four tires checked. I had serial #1806 - no problems with any of them! In and out in less than two hours.

Had mine checked this morning. No issues. They unmounted, inspected, showed me the insides of each and re-mounted. If anyone needs a decent Goodyear shop that handled run flats in nothern NJ, PM me for the location.

hey guys, i got my jeep in feb. 06. i never got a letter are all of us getting a letter or should we just go ahead and call goodyear? i was reading some of your post, and i have noticed when i launch i do get a pull goes from left to right, almost like i was driving a front wheel drive sports car if that makes sence. could this be because of the tires? and i still cant get the dam leak to stop ever since i had the dealer put on my mopar exhaust. its pissing me off. i brought it in twice and they keep telling me that is is just condesation. nothing wrong.,

well please let me know what we should do about the tirers. and how many people have got new ones is it a easy fix. or is it a run around because they dont want to do this fix.

thanks

I suggest you call your local shop and ask if they are aware of the "Service Campaign". It is best if you wait until they received the 3-4 page document from Goodyear corporate office before just stopping buy. Again, many local GY shops are unaware of this issue.

The recall is listed by vin numbers, then tire build date. Mine was on the tire list so they dismounted them, checked for the defect (none), balance, remount, took less than 2 hrs. the Goodyear Tire Dealer must be certified to do run flat tires, have a safety cage in order to do this inspection. It is a ply lap fault and not safety concerned. This re-call is valid until April of 07 so don't worry as plenty of time remains. Gene

mine were checked and found ok, but does not make a person feel good when you have had it at 140 mph plus. What ever the fault is still makes you wonder.

Got my letter a couple of weeks ago. Called and they told me there was no place to get it checked locally and that I would have to drive 2 1/2 hrs to the nearest business that could perform the needed checkup. Is it important enough that I need to make a special trip to get this done, or can it wait until Im in the area again? :confused:

You can wait. Just don't wait past April ;)

So the process should take no longer than two hours, correct? I'm trying to schedule a time where I don't need to drive for the inspection.

So the process should take no longer than two hours, correct? I'm trying to schedule a time where I don't need to drive for the inspection.

Correct....actual work time , start to finish should be no more than an hour or so. Off truck, dismount....check each one, remount, or mount new ones, balance and back on car. Take your letter for sure and nicely inquire, or POINT OUT instructions about aligning high and low points, and nicely ask if they also have a dismount machine that touches tires and not rim as you are a little concerned about rims....You know, just to put them on their toes.

I would also check ahead to see if they stock these tires, or will have them on hand just in case, or you are going to have to do it again if new ones are needed.

good luck.

So far I have been to 3 goodyear dealers and my Jeep dealer.
The first 2 goodyear dealers had no clue but said they would contact goodyear and call me back...they haven't!
3rd dealer checked the tires said they are within the range that are suspect but directed me to my dealer saying they could get the tires in sooner than him.
Dealer wanted nothing to do with it, no clearance from Chrysler, so back to the 3rd goodyear guy who now has my tires on order.
Seems like there is a shortage on the west coast, nearest are in Memphis, and no one wants to deal with it.
Talk about getting the runaround!!
Limeylee!!!!!!!
i'm in SoCal also whats ur location?
got mine --FEB--06
22k mi
tires-- goodyear or goodluck my tires r affected -- 5 dealers later and no luck none in stock and don't want responsibilty for rims!! help
i'm also trying for TSB for brakes-- mine r a joke.
started at 4k then the horror story continues to this writing
this incluedes--dealership -- dc rep--srt rep--customer happy=NO
i'm in O'side Socal lattttter

all tires were suspect on mine based on the date codes. All checked out to be fine. I found a great place the owner went over each of my wheels before they even touched them, that was his idea. They then showed me the insides of all 4 tires and had some really good color pictures and actually were using magnifying lamps to inspect each tire. I was blown away. This was in massachusetts so not much help to you.

I did have a hard time finding a place, 3 goodyear shops truned me away each recomending each other.

I was hoping for new tires but oh well they are like new anyway.

Hey ONEBAD,
I am up here in the O.C.
I finally found a guy, Vince at Allan Tire in Mission Viejo has been great.
He didn't have the tires and didn't want me to have to come back twice if mine were defective, so he ordered them, had to get them from Memphis and they are waiting for me to go in and get checked out which I plan to do on Friday.

lee.

4 new tires and sparkleing rims.
Vince at Allan tire MV took care of me well.
:)

For those that have had their tires replaced due to the "recall", is Goodyear honoring the 1 year warranty on the new rubber? I would think that they had to, but wasn't sure.

Anyone have any contact information (e.g. e mail address) to contact and make a complaint with goodyear about the RSA tires ?