Well, I recieved my HID kit from Street WK which were suppose to be direct plug and play setup. Once I received them I noticed that there was no 9006 connector plug just 2 wire leads. This was NOT what I paid for and now he as refused to refund my money back read below. I even offer to still pay the shipping charge. Check it out



From Street WK:
I will not accept a refund, nor did I ever express I would give one. You are supposed to plug the leads into the stock harness. They need a DIRECT connection. They clip and stay in there. You do not need to protect them in anyway. I WILL NOT refund your money. So if you send the kit back that is your loss.
__________________

Whoa, I was gonna get a kit from him, but I decided on some other kit from hidworld.com for the same price. They have to take returns if it doesn't work out. Do you think it'll still work if you plug the leads into the harness?

I'm sure it will still work if I plug the leads in but, this is not what I paid for. I paid for a kit that would be a plug type not a wire that could come loose at any time which to me is a hazard to me and my family if the lights go out. Then, I have to half A$$ it by using electrical tape to cover the exposed area. I didn't buy a 45k Jeep to half a$$ the work. All the kits I've seen have a 9006 plug not lead wires. These were all plug and play setups. This kit isn't. I will post pictures later today.

Well he already stopped the sale of these kits. You were probably his first customer from this forum. Once realized that you would post/ or had posted something he said he will no longer sell them!

QUOTE=Street WK]hey street i have been watching these threads and i am interested in the hids. what i am looking at is the plug and play aspect of the extronics. your price is much better and i would like to give you some business to help with school. i just don't want to have to figure out how to wire your relays etc. if your directions are ultra simple and easy to read let me know. the xtronics are all prewired and look to be plug and play. i would prefer the 8000k deep blue. also do i need to consider the lamp out warning with the jeeps on board computer. please let me know about these issues and how do you accept payment.


Hey BAD ASP,

My kit is also 100% plug and play. Even for the most beginner. I can e-mail you the instructions also. 8000K is doable. NO problems with the on board computer. You should not have any issues. Thanks for thinking about my schooling :) It helps! Thanks

above is my correspondence with street wk. i was prepared to order if he would send me the installation instructions as well as a picture of his system. i am perfectly capable of splicing and soldering etc. but at this point in my life i prefer plug and play. i believe his system will work out for those of us willing to cut into our electrical systems but so be it. capitalst thanks for the immediate heads up.

Just wanted to keep everyone else up on these matters so you don't become a victim of his HID kits. Now I'm in a battle with him to get my money back. I was even willing to pay the shipping cost for him. Poor business skills. Oh wait I guess I paying for his "college bills." The fact that he is not willing to refund my money back is a joke. He should be killed off this forum for what he is doing. What are you thoughts?

J Poor business skills. Oh wait I guess I paying for his "college bills." The fact that he is not willing to refund my money back is a joke. He should be killed off this forum for what he is doing. What are you thoughts?

What kind of a-hole refuses to refund someone's money on a purchased item....that was made maybe a week ago (give or take)?

So there is NO return policy on a car part? That's a bunch of BS.

Especially for the fact that its not what you paid for.

this is exactly what I am talking about. It is simply not worth the hassle to get this sub-par kits. I am getting a philips slim ballast kit from a reputable dealer. Sure it costs a little more, but I didnt buy this car to ghetto rig it. If youre going to do it, do it right. Go on eBay. Go with a 6000k philips slim G4 ballast kit. they run about 400.00 and change.

First of all, I have sold tons of these kits and this guy is the only what that has had a problem. I am not a business nor company. I don't honor refunds? What the hell. This is a forum, not a store front. The kit is 100% plug and play. I have the same damn kit on my Jeep. This guy is clueless and has no idea what HIDs are. He shouldn't have bought a product he knows nothing about. I offered to send him the 2 little plastic clips that he so desperately wants, but I WILL NOT refund him his entire total. He should have asked more detailed questions. The kits is still plug in play. All you do is push the leads into the stock harness. Mine has been like that forever along with man other peoples kits. I am sorry you don't like it. Do your homework next time. I am not a business and I will not offer a refund. This would be like buying something from any other forum member.

So serve me those papers. Like you threatend to do so.

I've got no vested interest here on either side. Street has always seemed liek a standup guy and I've enjoyed reading his threads, and seeing his passion for the aftermarket & customizing.

......... but, Street, you can't say that you're not a storefront. Even though you're just a guy putting himself through school, you've posted in PLENTY of spots that you have HIDs for sale for any application and in any color. That isn't the mark of a forum member selling a single item to another forum member. You have mass quanities available, making you a seller (whether you like it or not). Being a seller means you must accept certain responsibilities. If you've sold (and I am completely making these numbers up) 100 HID sets, and (as you mentioned) this is the only person who has complained..... why would you NOT honor his request for refund? He's even offered to pay the shipping.

You had a good thing going here. If you would have offered up some decent customer service, you could have really had a corner on a niche market here with the SRT folks.

I did help him. I've put up with tons of his PM's not knowing a thing. He said he didn't like the kits andnow he wants a refund? No! I did not express of say I offered a refund. I can gladly send him those missing pieces "so he says." That's fair. I will NOT accept a return, simply because he does not like the kit.

QUOTE=Street WK] i believe his system will work out for those of us willing to cut into our electrical systems but so be it. capitalst thanks for the immediate heads up.

OMG PEOPLE!! There is no cutting!!!!!!!!!!!

What other manufacturer or seller do you know that WON'T offer a refund if the customer isn't satisfied? It's not like he's run the product or anything. It's still brand new, and you'd have easily been able to sell it to the next person. Obviously, selling these here is now over and done with, and nobody else will buy them. A suggestion for the future though. Offer refunds, for UNUSED products returned to you, and maybe put in place a $5 re-stockign fee to ease your troubles.

It's just good business. Unfortunately, you have no idea how much money this likely cost you in long term sales.

That's not the point ge2. Do you not have principal?

I don't have physical inventory. I am not a store. I drop ship them. This guy didn't know what he was buying. The reason I didn't offer a refund becuase he did not politely ask for one, he demanded one and threatend to sue me.

I mean this is getting rediculous. There is no need to threaten to sue me and make me come to IL for small claims court. I would gladly refund his money if something was wrong with his kit, but THERE ISN'T.

On my Jeep! 100% plug and play. Please explain where I had to cut wires?

http://i46.photobucket.com/albums/f129/lilnickbagg/Pictures001.jpg

http://i46.photobucket.com/albums/f129/lilnickbagg/Pictures002.jpg


http://i46.photobucket.com/albums/f129/lilnickbagg/Pictures003.jpg

Paypal denied his claim. I suppose thats why he is threatening to to sue me.

I will issue a refund minus shipping and minus "restocking."

Wait-- did you just question MY principle? I'm here trying to help make both sides happy. Principle in selling means makign the buyer happy. Just remember that in the future.

Like I said in my first post.... I really like your passion, and think you have a lot to offer this site. That said, your salesmanship has a lot of room for improvement. That's not a personal attack, I just think that you must be new to sales and this is just an experience that you'll learn from.

I suppose I am new, considering I've sold pleanty of these kits with no problems.

I do not plan on opening a business. I was only selling these to a select forum population to help get a good deal for my fellow enthusiats. I wasn't trying to make a business. For godsake. I made $4 off each kit. That was just enough for gas. I NEVER TRIED TO FRONT THAT I WAS A BUSINESS.

It's STILL unfair that I should give a refund because he simply did not know what he was buying. That's the point. I am not wal-mart. I am one guy trying to get good deals for the "Jeep community"

Anyways. This has been settled.

Thank you ge2. As a business owner myself making the customer happy is the most important thing. The pictures of the connector to the jeep's harness is not in my kit. Either way Street WK has agreed to refund my money minus the shipping cost and a $5 restocking fee. I will keep you up to date on the process. Again, thank you for helping Street WK realize that he needs to stand behind his sale. I will post pictures of the kit later today.

I've got no vested interest here on either side. Street has always seemed liek a standup guy and I've enjoyed reading his threads, and seeing his passion for the aftermarket & customizing.

......... but, Street, you can't say that you're not a storefront. Even though you're just a guy putting himself through school, you've posted in PLENTY of spots that you have HIDs for sale for any application and in any color. That isn't the mark of a forum member selling a single item to another forum member. You have mass quanities available, making you a seller (whether you like it or not). Being a seller means you must accept certain responsibilities. If you've sold (and I am completely making these numbers up) 100 HID sets, and (as you mentioned) this is the only person who has complained..... why would you NOT honor his request for refund? He's even offered to pay the shipping.

You had a good thing going here. If you would have offered up some decent customer service, you could have really had a corner on a niche market here with the SRT folks.

Agree....nothing vested, but WK you gotta be real careful here. If you are offering more than a one off to the general public, you are opening up yourself to all kinds of "down the road" issues. Are you declaring the income? Are you paying appropriate taxes? Do you REALLY know your liability issues regarding making someone whole again should there be a proven related failure? Suck it up man, you are a stroefront. Not bashing you, but be careful. As a to date "respected" member here, you, in my opinion, should just give him his damn money back. Do you need that one sale that badly, and the resultant loss of sales, bashing etc., that you are bound to receive. Might be a great product, and work well.....but think about it man. Just my 2 cents.

I am not a business.

That is the same EXACT kit I sent you. Stop lying. Damnit. I packaged the damn kit myself.

Agree....nothing vested, but WK you gotta be real careful here. If you are offering more than a one off to the general public, you are opening up yourself to all kinds of "down the road" issues. Are you declaring the income? Are you paying appropriate taxes? Do you REALLY know your liability issues regarding making someone whole again should there be a proven related failure? Suck it up man, you are a stroefront. Not bashing you, but be careful. As a to date "respected" member here, you, in my opinion, should just give him his damn money back. Do you need that one sale that badly, and the resultant loss of sales, bashing etc., that you are bound to receive. Might be a great product, and work well.....but think about it man. Just my 2 cents.


All aboard on the late train. We got this taken care of. Who cares? By him bashing my "store front" and now everyone not knowing the truth wont buy these kits anyways. So its worth it to fight for me to not give up $200. Sorry I don't ride around in an SRT8. I am 20 and in college. That $200 is a lot to me.

The kit I sent capitalist is the SAME kit I have in my Jeep. It is not my fault he is incompetant.

Since this is resolved and I haven't sold anymore HID kits here I will be deleting my account. So I'd ask that this thread be locked.

I don't have physical inventory. I am not a store. I drop ship them.

followed by....

That is the same EXACT kit I sent you. Stop lying. Damnit. I packaged the damn kit myself.

OOOOOOOOOOPSIE!!!!

With the exception of one kit. Sorry.

Can't you drop it? It's been taken care of? Grow up.

I'm leaving the damn site. Okay. Happy?

No-- I don't like a general population of fellow enthusiasts (including yourself) being played for fools. We (you inlcuded) are smarter than this. We ALL need to watch each other's backs here. You've seen all of us step up to the plate when big companies have treated one of us wrong. This isn't personal to you, and you don't need to act like my pre-schooler and 'take your ball and leave'. Stick around. You are a valuable member here. Just don't try to play someone again.

Valued member or not, that is not my point.

You know it sucks that this was all one-sided. I simply didn't want to refund his money because I know there is nothing wrong with the kit. That's the point. It blows monkey chunks that no one knows what is really going on and immediately "attack" me. If the kit was defective I would have been more han happy to refund his money. I am just upset because the kit is in perfect condition and simply because he does not like it, he wants a refund. That to me is not fair.

I also likehow no one responded to my pictures. I'd like to know why it is that the same kit I am selling is on my Jeep and another members Jeep and there is no problem? I have the SAME exact kit. All the facts are being ignored.

Just because you "don't like" the kit does not warrant a right for a refund.

Hey DCX, I don't like my Jeep because the seat does not go back far enough. I want a refund! Now come on?

That is my sole point. The kit is in perfect condition and I sent the same kit I described and the same kit in my Jeep. If he had more questions he should have asked them. It is not my fault he is ignorant on the topic of HIDs. I am willing to answer any questions.

Now, he drug my name and HID kit through the mud all because I stood my ground and would not offer a refund because "he did not like the kit." That to me is not fair either.

But I am done. You guys don't see my point and I don't see your point. Therefore is a moot topic. Next......

...Just because you "don't like" the kit does not warrant a right for a refund...
Maybe, maybe not. But it's called "smart business", something you may learn eventually. You should clearly state your "no refunds if not satisfied" policy in any solicitations for the product you are selling and you would avoid situations like what has just happened. A "no refunds" policy will also result in the loss of a lot of sales, something you would learn if you took a course in "business 101".

I can return a brand new blender to Wal-Mart just for the hell of it. A product does not have to be defective to warrant a return. For example, my SRT8 GC dealer offered a no-questions-asked return policy.

Street WK – You are a valuable member, and you belong here, so do not leave because of a dispute. It may seem like people are ganging-up on you, but do not take it personally – it is just business.

I absolutely understand what your kit offers, and am not apprehensive about purchasing a kit in the next few weeks.

From another post on this site from a related thread you told people to do research on a product before ordering it. Come on, be real! This is the internet. Internet sales have a large degree of uncertainty in them because we can't touch/feel/try out the product that we're ordering ahead of time. But the difference between your position and most internet sellers is that they understand that no matter what kind of research is done, there's always a chance that the product won't be as expected when its delivered to the buyer (regardless of who had the misconception). And in those cases, reasonable sellers refund the money (minus the restocking and shipping fee).

See, its easy for you to sit there and say that he should have known this or researched that and asked questions because you're staring at the product and know it inside out. He/me/the rest of us have an idea of what we're getting but until it gets here, we can never be sure (or for that matter, until it gets here, we're never sure of every question that we should have asked). To me, and many others, I presume, when you buy over the internet, if something isn't as expected, you should be able to return it. If you have a no return policy, thats NOT the norm and you need to be very clear about that in your ad. If you're not refunding this guy's money because you think he's incompetent, then you are inviting the present **** storm of criticism.

I was very much thinking of ordering from you but not now. And if you're only making $4 per order, here's a business lesson from a business owner - sell a different product.

This is not a business, nor was I trying to act as one. I'm sorry it came off that way. Will you please ****ing drop this **** about being a business.

All I was doing was offering a great product at an unheard of price to help out the community. In the future I will not do such things.

But please, drop it. It's done with. I don't need business lessons from anyone. I took my Business 105 and my major is Criminal Justice, not business. So I don' need to learn business practices.

Case closed. I'm done with this thread.

...I took my Business 105...
You must have been asleep on the first day when they covered some of the definitions of a "business":

"The purchase and sale of goods in an attempt to make a profit."

"A person, partnership, or corporation engaged in commerce, manufacturing, or a service; profit-seeking enterprise or concern."

Being able to "Stick" 2 wire ends into the factory connector, which is just asking for problems, is not PLUG & PLAY. "Cluelessly rigged up & let's hope it doesn't ground out!" is what you've got there. To sell that kit as "Plug & Play" is simply false advertising, no way out of it. I'm sure the seller will lamely claim otherwise, yet the truth remains. And it isn't shocking that anyone representing this kit as "Plug & Play" would be unable to ethically resolve business matters.

You can't shake hands with a clenched fist --Indira Ghandi

The buyer and seller have agreed to a settlement here and capitalist stated he would keep everyone informed.
Please, let's allow him to do that without any further bashing and give them the chance to work this out in peace.

Thank you

Yes, Let it rest.....we get the point.:)

Aaaaahhhhmennnnn!!!!! :)

Street WK, you've got a LOT to learn about how to run a business and treat your customers. And I don't care what you say, you ARE a business and you DO have customers.

I guess you never heard the old saying, "The customer is always right...even when they are wrong." :rolleyes: You could have saved yourself a LOT of grief and sowed some wonderful seeds of goodwill by simply refunding the guy's money.

If you are going to be in business (I've been self-employed since 1978) you absolutely MUST accept the fact that your customers are ALWAYS right. The moment you get emotional about it and let your temper take over, you just lost the war.

And pardner, you lost BIG TIME here.

Please lock this thread.

what the hell do people not get? let it go!

case has been settled. i'm over it, now you try.

one last time. i am not running a business :)

It would have been nice to allow the 2 people with a dog in this fight the chance to post their resolution.
Since the Moderator request has been ignored, I agree with Black_SRT8... thread closed.

capitalst: please contact me via PM when you are ready to make your closing post and I will be happy to unlock the thread for you.