New dealer requirement to document customer vehicle mods during warranty visits... [Archive] - Cherokee SRT8 Forum

: New dealer requirement to document customer vehicle mods during warranty visits...


ResumeSpeed
04-01-2008, 04:43 AM
Per a recently released Warranty Bulletin (#D-03-08), vehicles brought in to dealership service department for warranty work must now be inspected for any signs of aftermarket “performance related” vehicle modifications, and any modifications found must be noted on the customers service history report.

This means that even if you decide to use a different dealer, they will have access to the information since it will be in your factory VIN report/Service History file!!!!

I have a feeling that this is not going to go over well with vehicle owners, and will result in an increase in warranty chargebacks, but that's the intent, the number of warranty claims for problems relating to issues that are not the fault of the manufacturer have skyrocketed during the past 18-24 months.

More details will be forthcoming next month via an expanded bulletin (D-03-08A), but here is an example of a section covering thermostats:

Thermostat Performance for 5.7L / 6.1L Hemi Engines
Recent studies by Engineering have shown a drastic increase in thermostat replacements for the 5.7L and 6.1L Hemi engines. These thermostats have been replaced based on diagnostic procedures done for thermostat performance and rationality fault codes (P0116, P0128, P1281, or P2181). Quality Engineering Group analysis of returned thermostats has shown that in many cases the root cause of the fault codes has been aftermarket thermostats (180 degree), which have been installed by the vehicle owner in search of performance gains. Before replacing a thermostat, we ask that you thoroughly inspect it to be sure that it’s not an aftermarket part.

Copy of the bulletin in PDF format:

http://www.wkjeeps.com/misc/Warranty_Bulletin_D03008.pdf

BuilderBill
04-01-2008, 05:06 AM
Per a recently released Warranty Bulletin (#D-03-08), vehicles brought in to dealership service department for warranty work must now be inspected for any signs of aftermarket “performance related” vehicle modifications, and any modifications found must be noted on the customers service history report.

This means that even if you decide to use a different dealer, they will have access to the information since it will be in your factory VIN report/Service History file!!!!

I have a feeling that this is not going to go over well with vehicle owners, and will result in an increase in warranty chargebacks, but that's the intent, the number of warranty claims for problems relating to issues that are not the fault of the manufacturer have skyrocketed during the past 18-24 months.

More details will be forthcoming next month via an expanded bulletin (D-03-08A), but here is an example of a section covering thermostats:

Thermostat Performance for 5.7L / 6.1L Hemi Engines
Recent studies by Engineering have shown a drastic increase in thermostat replacements for the 5.7L and 6.1L Hemi engines. These thermostats have been replaced based on diagnostic procedures done for thermostat performance and rationality fault codes (P0116, P0128, P1281, or P2181). Quality Engineering Group analysis of returned thermostats has shown that in many cases the root cause of the fault codes has been aftermarket thermostats (180 degree), which have been installed by the vehicle owner in search of performance gains. Before replacing a thermostat, we ask that you thoroughly inspect it to be sure that it’s not an aftermarket part.

Copy of the bulletin in PDF format:

http://www.wkjeeps.com/misc/Warranty_Bulletin_D03008.pdf

Resume...good info.
There go the warranty claims on the transfer cases & pistons.
They would need a book for my mods!:D
Bill

Blown7
04-01-2008, 05:14 AM
I figured something like this was comming LOL

See those enjinnners at Chrysler ain't that dumb, Wait!

Only Chrysler would design a 29 spline axle at the wheel hub.

(Yes I got my rear axle delivered yesterday.)

Jeff

Mango
04-01-2008, 05:16 AM
I saw that GM is doing the same thing to the Corvette community, my Dad was going to order a Halltech Tune for the Z06 but we've decided against it. They are "friendly" to simple bolt on mods like exhausts/intakes, but they are using the OnStar system's vehicle reporting to now take a snapshot of the vehicles code, and specifically looking for software tunes!!! Imagine THAT! Then when you take your vehicle in for any regular service, they are instructed to check the changelogs and guys are having their vettes blacklisted.

Blown7
04-01-2008, 05:28 AM
I saw that GM is doing the same thing to the Corvette community, my Dad was going to order a Halltech Tune for the Z06 but we've decided against it. They are "friendly" to simple bolt on mods like exhausts/intakes, but they are using the OnStar system's vehicle reporting to now take a snapshot of the vehicles code, and specifically looking for software tunes!!! Imagine THAT! Then when you take your vehicle in for any regular service, they are instructed to check the changelogs and guys are having their vettes blacklisted.

Yep especially with that Onstar B.$hit, the vehicle could "call" GM and say my PCM is being raped !

On the Chrysler side though I believe we covered this in another thread last nite that for a fact I know Chryslers looking hard (they tried with me) and even if they will warantee it they may make you wait a month to get your vehicle back for a days worth of work by not allowing new assembled parts to be shipped immediately.

And the real problem is folks may say well I'll just put the vehicle back to stock before I go to the dealer, well thats OK but when you may have a catastrophic failure on the side of the road and need a tow straight to the dealer and don't have the luxury to revert the vehicle back to stock that's when the $hit will hit the fan.

Jeff

Mango
04-01-2008, 05:40 AM
Yeah it's really scarey man...big brother is always watching! The Katech guys were in a meeting with some "very high up" GM people in the corvette side of engineering, and came and spilled the beans on the forums. They said that the OnStar satellite system is fully capable of two way communication and has a pretty high bandwidth...and it sends vehicle reports anyway. It's kind of neat from one perspective, and frightening from another. The car sends me e-mail reports as to how it's doing lol! It even has it's own phone number.

Razorecko
04-01-2008, 08:06 AM
Wait till vehicles start implementing OBDIII. The fact is the only aftermarket parts the dealer will allow you are the parts that they can sell you for bloated $$$$$. This chrysler issue doesnt suprise me. The fact that the gc has practically no performance support from the manufacturer and that there are lots of unstable mods/tunes out there this was bound to happen. I'm leaving my gc practically stock except for visual mods and than either modifying my supra or getting an OBDI vehicle and modding that out as I wont have to take an OBDI car for emmissions here in illinois. That is the fact of life- as these cars have more and more technology put into them the balance of performance/reliability is very slim.

Razorecko
04-01-2008, 08:09 AM
^ seems though they still dont have any issues with aftermarket catbacks that are non mopar.

JTSRT
04-01-2008, 08:12 AM
Of course this was gonna happen. I think it sucks that people were trying to ROB the dealer for things they broke. I was, am, and always will be upfront with my dealer. They know everything that is on my truck and I deal with only a select few people at my dealer. Same guy works on it and the same customer serivce rep greets me.
If you changed it and it broke fix it your self. I certainly don't expect chrysler to warrant my heads, etc. if something happens.
So for all those who milked the system to extreme - THANKS!

mortimer
04-01-2008, 08:21 AM
Well, phock. That sucks. Just another reason for dealers to be even bigger d1cks about mods. Really sucks that they're specifically singling out things like the 180 tstat, fan mod & "non-mopar" intakes (which, I might add, was planning on doing all 3 of those as soon as mine is delivered!). Gimme a break!

2BADGN
04-01-2008, 08:23 AM
It was just a matter of time. However, good info and thanks for posting.

rainmaker
04-01-2008, 08:24 AM
Per a recently released Warranty Bulletin (#D-03-08), vehicles brought in to dealership service department for warranty work must now be inspected for any signs of aftermarket “performance related” vehicle modifications, and any modifications found must be noted on the customers service history report.

This means that even if you decide to use a different dealer, they will have access to the information since it will be in your factory VIN report/Service History file!!!!

I have a feeling that this is not going to go over well with vehicle owners, and will result in an increase in warranty chargebacks, but that's the intent, the number of warranty claims for problems relating to issues that are not the fault of the manufacturer have skyrocketed during the past 18-24 months.

More details will be forthcoming next month via an expanded bulletin (D-03-08A), but here is an example of a section covering thermostats:

Thermostat Performance for 5.7L / 6.1L Hemi Engines
Recent studies by Engineering have shown a drastic increase in thermostat replacements for the 5.7L and 6.1L Hemi engines. These thermostats have been replaced based on diagnostic procedures done for thermostat performance and rationality fault codes (P0116, P0128, P1281, or P2181). Quality Engineering Group analysis of returned thermostats has shown that in many cases the root cause of the fault codes has been aftermarket thermostats (180 degree), which have been installed by the vehicle owner in search of performance gains. Before replacing a thermostat, we ask that you thoroughly inspect it to be sure that it’s not an aftermarket part.

Copy of the bulletin in PDF format:

http://www.wkjeeps.com/misc/Warranty_Bulletin_D03008.pdf

If this is an April Fools joke, i'm calling bad form... ;)

ROLLINHI
04-01-2008, 11:36 AM
Advice....befriend your service manager. The service manager at the dealer that I deal with...one of my very good friends. Doesn't care about what I have done. Was at the track one day a few years ago ( with a different vehicle) and the tranny exploded leaving the line. He hauled it home for me on his trailer...and I had a new transmission (under warranty) in a week.

YoungMedic23
04-01-2008, 01:34 PM
There goes the plans for my heads and cam

mandan007
04-01-2008, 01:51 PM
I don't believe it, when are you gonna post..."April Fools"?

HoustonSRT-8
04-01-2008, 02:20 PM
Thermostat Performance for 5.7L / 6.1L Hemi Engines
Recent studies by Engineering have shown a drastic increase in thermostat replacements for the 5.7L and 6.1L Hemi engines. These thermostats have been replaced based on diagnostic procedures done for thermostat performance and rationality fault codes (P0116, P0128, P1281, or P2181). Quality Engineering Group analysis of returned thermostats has shown that in many cases the root cause of the fault codes has been aftermarket thermostats (180 degree), which have been installed by the vehicle owner in search of performance gains. Before replacing a thermostat, we ask that you thoroughly inspect it to be sure that it’s not an aftermarket part.


Who would do that? :confused:

ResumeSpeed
04-01-2008, 02:31 PM
Who would do that? :confused:
I bet it's mostly those Chrysler V6 owners looking to unleash all of that hidden power! The internal document that talks about the thermostats includes color photos of stock thermo's as well as aftermarket ones for comparison purposes. They're onto us!

ResumeSpeed
04-01-2008, 02:34 PM
I don't believe it, when are you gonna post..."April Fools"?
If you want to PM me last 6 digits of your VIN I can check your VSHR (Vehicle Service History Report) and see if any aftermarket alterations have been noted on your records...

veyronSRT8@TTCreations
04-01-2008, 02:42 PM
the way i see it, once we have fully commited ourselves to making our jeep a happier jeep, we are taking full responsibility for it. it is now our baby and any expense becomes our responsibilty. just wish i could get the money i paid to extend my warranty out to 6yr/100k back since i wont be needing it, damn, could pay for that new transmission when i grenade it. lol

p.s. this is how i feel with exception to things that honestly should be covered (paint peeling, some electronic malfunctions, factory brake issues, and other obvious things) afterall we did pay for the warranty one way or another.

JTSRT
04-01-2008, 03:06 PM
Given this is true, seems to be or could very well be true I am seriously comtemplating an extended warranty too because there are alot of other parts that could go bad.
JT

Razorecko
04-01-2008, 03:27 PM
^whats ironic is that the specifically target out the 180 tstats when those are the ones that very rarely throw a code. Its the 170's & below that throw the codes all the time.

jeepaholic
04-01-2008, 03:52 PM
If you want to PM me last 6 digits of your VIN I can check your VSHR (Vehicle Service History Report) and see if any aftermarket alterations have been noted on your records...
Are you serious, can you do that or are just pulling my leg?

Baldhead
04-01-2008, 04:09 PM
the way i see it, once we have fully commited ourselves to making our jeep a happier jeep, we are taking full responsibility for it. it is now our baby and any expense becomes our responsibilty. just wish i could get the money i paid to extend my warranty out to 6yr/100k back since i wont be needing it, damn, could pay for that new transmission when i grenade it. lol

p.s. this is how i feel with exception to things that honestly should be covered (paint peeling, some electronic malfunctions, factory brake issues, and other obvious things) afterall we did pay for the warranty one way or another.

You can cancel it and get a return. It'll be prorated, but you should get the majority of it back. However, they will just take it out of your loan balance (refunded directly to your lender). Now if you paid cash then the refund come directly to you. FYI

Razorecko
04-01-2008, 04:14 PM
Are you serious, can you do that or are just pulling my leg?

Nope, he's very serious. Its funny how everyone says its so cool of the srt engineers to come on the forums and talk with us...Ironically we never get answers to much and they get information on every "fad" that is going on with modding our cars. Now the question is....Is chrysler letting the srt engineers talk to us for good promotion or for finding out what tricky little ways we are trying to get some performance out of the vehicles.

Inferno SRT8
04-01-2008, 04:17 PM
This is the ole DCX bend over and take it in the can step. It was only a matter of time.

After giving us the shaft over and over they could atleast unlock there PCM and TCM's for us as the reach around.

Pricks.

2002_Viper_GTS_ACR
04-01-2008, 04:45 PM
Still waiting for the 'April Fools'

ROLLINHI
04-01-2008, 04:56 PM
Nope, he's very serious. Its funny how everyone says its so cool of the srt engineers to come on the forums and talk with us...Ironically we never get answers to much and they get information on every "fad" that is going on with modding our cars. Now the question is....Is chrysler letting the srt engineers talk to us for good promotion or for finding out what tricky little ways we are trying to get some performance out of the vehicles.

My family owned a chrysler/plymouth/dodge dealership for a little more than thirty years and let me tell you...if the engineers from srt are on here getting info....it's not for good promotion.

srm077
04-01-2008, 05:02 PM
Ford has been documenting mods for a while due to many Mustang issues.... As for the SRT folks- they may be taking a page from the Import crew- Many a warranty was voided due to info shared on the EVO and Subie forums. Like my signature says- My car is stock and that is all there is to it- fortunately- I must have gotten a factory freak cause it runs really good for "stock". :D

SRT Great
04-01-2008, 05:14 PM
So is what your sayin is that my 150 shot is a bad thing:confused:

Well Hell's Bells....I'm gonna sue Chrysler, because they know that us gear heads aren't happy with "stock" power, and we would mod. If they would have given us only 300 HP, then modding to 420 would be enough, but NOOOO.. they had to give us 420 to start with, which means 500-600 is needed to satisfy. It's all their fault.

I'll take it day by day. If the man knows what I have and says no to warranty, then I'll deal with it then. I'm keeping my extended warranty incase something expensive breaks, like the radio, and if they deny that for my performance mods, then I'll pick my prison name out at that time.

Razorecko
04-01-2008, 05:39 PM
My family owned a chrysler/plymouth/dodge dealership for a little more than thirty years and let me tell you...if the engineers from srt are on here getting info....it's not for good promotion.

Thats for sure, they'll deny you warranty for a 180tstat, but rotors that look like lp's and squeel like mice in a blender are normal. Coolant temps enough to shoot coolant from the cap are "normal".

CRZYCUBAN2
04-01-2008, 07:01 PM
This is more reason why I say they should stop messin around and put the 6.4 with 500hp and call it a day. Id be more than happy with that!

Razorecko
04-01-2008, 07:03 PM
^ Unless I saw them make solid drivetrain headway I wouldn't touch a 6.4 500hp w/ a junkyard drivetrain.

ram_g
04-01-2008, 07:32 PM
This is a fake. I have never seen a service or warranty bulletin that didn't include precise information on which vehicles were referenced/covered by that bulletin. Also there are some typos/grammatical errors that I wouldn't put past Chrysler but do sound unprofessional.

dodgeboy16
04-02-2008, 12:09 AM
Nope, he's very serious. Its funny how everyone says its so cool of the srt engineers to come on the forums and talk with us...Ironically we never get answers to much and they get information on every "fad" that is going on with modding our cars. Now the question is....Is chrysler letting the srt engineers talk to us for good promotion or for finding out what tricky little ways we are trying to get some performance out of the vehicles.



Don't you think that just reading the posts would be all thats needed.



Jack

Betray
04-02-2008, 12:17 AM
right and so if we dont modiy the cars.. they still break.

ResumeSpeed
04-02-2008, 12:38 AM
...I have never seen a service or warranty bulletin that didn't include precise information on which vehicles were referenced/covered by that bulletin...
Warranty bulletins in many cases not do not include specific vehicle listings.

For example:

D-07-25 (http://www.wkjeeps.com/TSB/warranty_bulletin_D_07_25.pdf)

D-07-07 (http://www.wkjeeps.com/TSB/warranty_bulletin_D_07_07.pdf)

D-07-04 (http://www.wkjeeps.com/TSB/warranty_bulletin_D_07_04.pdf)

Blown7
04-02-2008, 05:28 AM
And that's why I chose to hack the PCM on a public forum. Believe me it was well thought out and not a spur of the moment thing .I thought long and hard about a public posting of a public hack and the ramifications ofdoing so. I wanted to let the engineers know whatever they try to throw at us for secrecy sakes that somehow, somewhere, alittle guy or company way out in Podunk somewhere will defy the corporate mentality.


Remember we are the end user of this product and we will use it for what we want, in the way we want and not as defined by the manufacturer.

My opinion is the corporation can either work with us, or take the hard line and work against us but we will win in the end. I myself will still work behind the scenes helping folks get thru warantee work even with mods.

(My special way of helping folks for the deed of DCX killing Morpheus)

Now we can argue the pro's and con's of what constitiutes warantee claim and mods vs. breakage, or making corporate pay for our plays etc.

My opinion is Chrysler gets what it gives (and good information
is vertually nil)
and if it hurts Chrysler in it's pocketbook..........
GOOD!!!

J

Dr. Nick
04-02-2008, 08:50 AM
To add, this is nothing new-even for Chysler. My girlfriend's dealership has records of every mod they are able to find on every car or truck that pulls in for warranty. What is really scarey is that if there is no physical evidence of a chip, but the PSM wires look messed up or altered, they will just assume you pulled a chip before coming in and mark your vehicle as such.

theoneyoucantreplace
04-02-2008, 10:43 AM
It this is true, I feel awful. I am on a lease and had some lee way to mad from the dealer I purchased it from. More than likely this will hurt me being able to return it without buying out the balance of the lease. :(


Per a recently released Warranty Bulletin (#D-03-08), vehicles brought in to dealership service department for warranty work must now be inspected for any signs of aftermarket “performance related” vehicle modifications, and any modifications found must be noted on the customers service history report.

This means that even if you decide to use a different dealer, they will have access to the information since it will be in your factory VIN report/Service History file!!!!

I have a feeling that this is not going to go over well with vehicle owners, and will result in an increase in warranty chargebacks, but that's the intent, the number of warranty claims for problems relating to issues that are not the fault of the manufacturer have skyrocketed during the past 18-24 months.

More details will be forthcoming next month via an expanded bulletin (D-03-08A), but here is an example of a section covering thermostats:

Thermostat Performance for 5.7L / 6.1L Hemi Engines
Recent studies by Engineering have shown a drastic increase in thermostat replacements for the 5.7L and 6.1L Hemi engines. These thermostats have been replaced based on diagnostic procedures done for thermostat performance and rationality fault codes (P0116, P0128, P1281, or P2181). Quality Engineering Group analysis of returned thermostats has shown that in many cases the root cause of the fault codes has been aftermarket thermostats (180 degree), which have been installed by the vehicle owner in search of performance gains. Before replacing a thermostat, we ask that you thoroughly inspect it to be sure that it’s not an aftermarket part.

Copy of the bulletin in PDF format:

http://www.wkjeeps.com/misc/Warranty_Bulletin_D03008.pdf

Blown7
04-02-2008, 11:19 AM
Warranty bulletins in many cases not do not include specific vehicle listings.

For example:

D-07-25 (http://www.wkjeeps.com/TSB/warranty_bulletin_D_07_25.pdf)

D-07-07 (http://www.wkjeeps.com/TSB/warranty_bulletin_D_07_07.pdf)

D-07-04 (http://www.wkjeeps.com/TSB/warranty_bulletin_D_07_04.pdf)

Resume/Milous whoever you are buddy, I've been all through dealerconnect and cannot find this Service Bulletin, and now the more I look at it I find the spelling to be equal to a 12 yr old . I think my friend your pulling our collective legs on this one, unless you can send me the total directory to find this in dealerconnect.
Btw a hacked PCM or TCM can still have the same part number or even anyone I want to give it LOL

Thanks

jeff

Serbonze
04-02-2008, 12:09 PM
DISCLAIMER
Any mention of modifications performed to the above vehicles is purely fictitious. The information and discussions posted by the member above are merely a vain attempt to interact and gain acceptance within this community.

That's quality stuff right there. :D :bigthumb:

HoustonSRT-8
04-02-2008, 12:37 PM
This is a TSB from 2003 that refers to a warranty bulletion D-03-08
http://www.ertyu.org/steven_nikkel/neontsbs/2002/21-009-03.pdf

How can the one you posted be new?

Blown7
04-02-2008, 12:47 PM
This is a TSB from 2003 that refers to a warranty bulletion D-03-08
http://www.ertyu.org/steven_nikkel/neontsbs/2002/21-009-03.pdf

How can the one you posted be new?
03-08????

The SB is 03 meaning year 2003 and 08 means the 8th month.

So I'm still not getting where is this "New Service Bulletin is???

I think it was a big April Fools joke.


J

Blown7
04-02-2008, 12:55 PM
Now I am calling B.S. There is no 03-08 bulletin the latest S.B is 08-11.

Ok you'll had your laugh Chrysler.


Jeff

ResumeSpeed
04-02-2008, 01:03 PM
03-08????

The SB is 03 meaning year 2003 and 08 means the 8th month.

So I'm still not getting where is this "New Service Bulletin is???

I think it was a big April Fools joke.


J
In the D-03-08 bulletin from 2003 referenced in the 21-009-03 TSB, "03" was calendar year 2003 and "08" was the 8th Warranty Bulletin issued that year.

In newer bulletins this was changed; in the recent example D-03-08, "03" would be the 3rd release of calendar year 2008.

ResumeSpeed
04-02-2008, 01:07 PM
It is true that you may fool all of the people some of the time; you can even fool some of the people all of the time; but you can’t fool all of the people all of the time :)

Blown7
04-02-2008, 01:08 PM
Notice the number of the SB below


PURPOSE:
• Review guidelines for the “70% repair/replace rule” [Global Warranty Administration Manual
(GWA) pages ARG37-39].
• Announce a new edit for the “70% rule” which applies to OEM and MOPAR Remanufactured
transmissions/transaxles.
TIMING:
During the second half of 2002, Warranty Bulletins were released by Business Center to announce the
implementation of the 70% repair/replace rule for automatic transmissions/transaxles. This phase-in
approach was done to insure adequate parts were available at your local Parts Distribution Centers
(PDC’s) to perform the repairs or overhauls.
Currently, all dealers in all Business Centers should be determining repair/replace decisions per the
guidelines listed in the GWA Manual, pages ARG37-39.
A new Message Code, RT1 – Cost of Repair Exceeds 70%, has been implemented to indicate when a
repair/overhaul claim exceeds 70% of the cost (parts with markup and labor) to replace the assembly.
Authorization will be required to process a claim that exceeds the 70% rule. Claims will reject for
Message Code RT1 – Authorization Required. This Message Code can be authorized by RA and Super
DSA.
ACTION:
Follow the steps described on GWA pages ARG37-39 at the time of write-up when the customer has a
transmission/transaxle concern. This includes any concerns associated with a MOPAR
Remanufactured Transmission/Transaxle currently in the vehicle.
• Use the proper diagnostic sheet.
• Apply the 70% rule to MOPAR Remanufactured as well as OEM transmission/transaxles in the
vehicle.
• If the assembly requires replacement, you must include a completed copy of the diagnostic sheet
with the returned assembly. The diagnostic sheet must include any fault codes present during
diagnostics. These codes must be retrieved before the battery is disconnected.
TO: Dealer Principal, Service Mgr, and Claims Admin
Mgr.
SUBJECT: AUTOMATIC TRANSMISSION/
TRANSAXLE REPAIR/REPLACE GUIDELINE
REVIEW
NO: D-03-08
DATE: June, 2003
For: X Dealers
Zone
• For transmissions/transaxles replaced for external leaks, the area of concern must be clearly marked
with a contrasting highlighter/marker, paint pen or other suitable method to allow the analysis
department to focus their testing.
• The assembly is subject to chargeback if the completed diagnostic sheet is not included.
• The Transmission Control Module (TCM) should only be flashed if the customer’s concern is
spelled out in an applicable TSB.
ADDITIONAL INFORMATION:
The 70% rule does apply to MOPAR Remanufactured transmissions/transaxles that require repair.
Recent engineering transmission/transaxle teardown reviews continue to indicate MOPAR
Remanufactured assemblies as well as OEM assemblies are being replaced instead of being repaired.
These replacements are subject to chargeback for over repair. Review GWA pages P1-23 for complete
details for warranty parts return.
Please make sure all dealership Service and Parts department personnel are aware of the
transmission/transaxle repair/replace guidelines stated on GWA pages ARG37-39 and that these
guidelines apply to MOPAR Remanufactured assemblies.
FREQUENTLY ASKED QUESTIONS:
Question
“A customer experiences a transmission/transaxle failure at less than 1,000 miles. Are we required to
replace the transmission/transaxle?”
Answer
No, there is no requirement to replace a transmission/transaxle based on mileage.
Question
The technician removed the transmission/transaxle pan and saw metal. He uses this method to decide
whether to repair or replace. Is this a correct method?
Answer
No. Some transmission failures produce what appears to be excessive metal. Many of the units received
in our Warranty Analysis area fall into the category of less than 70%. These units are subject to
chargeback.
Question
A customer experiences a transmission/transaxle failure and demands a new unit be installed.
How do we handle this customer issue?
Answer
You can refer customers to their Warranty Information booklet and review the Basic Limited Warranty
section that states “…covers the cost of all parts and labor to repair any defective item…”
DLR5-512 Warranty Planning & Administration

GodfatherSRT8
04-02-2008, 01:24 PM
Resume thats so wrong.

COL P
04-02-2008, 01:43 PM
Jeff,

Can you give me your opinion on the hypothetical strategy of running a second PCM and never touching your original? If work were needed would anyone be able to tell if you replaced with the original?

Jack

ResumeSpeed
04-02-2008, 01:57 PM
Resume thats so wrong.
No kidding!

SkyeHighSRT8
04-02-2008, 02:06 PM
COL P,

I think the PCM also count hours, so you would have a factory PCM with 10 hrs and 20,000 miles on the car when you need warrantee work done...
Am I right on that...???? Where does the mileage info stay?

Blown7
04-02-2008, 02:22 PM
Jeff,

Can you give me your opinion on the hypothetical strategy of running a second PCM and never touching your original? If work were needed would anyone be able to tell if you replaced with the original?

Jack

Ah one of the folks I couldn't answer in PM!

I run 3 PCM's mounted on board constantly!
The original I never touch, just pull the plugs on, I flash and test two others I have aboard. I just adjust the mileage in the original PCM to coincide with the mileage reading stored in the FCM and CCN when I bring in the Jeep for service.




J

Blown7
04-02-2008, 02:22 PM
COL P,

I think the PCM also count hours, so you would have a factory PCM with 10 hrs and 20,000 miles on the car when you need warrantee work done...
Am I right on that...???? Where does the mileage info stay?


See the above post.

COL P
04-02-2008, 02:31 PM
Ah one of the folks I couldn't answer in PM!

I run 3 PCM's mounted on board constantly!
The original I never touch, just pull the plugs on, I flash and test two others I have aboard. I just adjust the mileage in the original PCM to coincide with the mileage reading stored in the FCM and CCN when I bring in the Jeep for service.




J

OK, so if I had the ability (which I don't) to reflash the original to match the miles no one would be the wiser? I have a second PCM with B&GII that I haven't used yet due to warranty concerns. In your personal opinion, what level of risk do I have in just running this mod? Only have K&N drop-in and wanted to go BWOODY but that is very obvious when going to dealer (assuming they aren't "mod friendly") I just want to experience the smoother shifts and stop the damn "farting" on aggressive shifts.

gafettaia
04-02-2008, 02:46 PM
Here are the modifications permitted by each manufacturer from what I remember based on my own vehicles back to late 1995 and 1996 OBDII.
GM (Corvette) Intake and exhaust only. 2000 Vette, 1996 Grand Sport, 1995 ZR-1
Ford - None. F150 Lightning.
Chrysler - None - Jeep GC SRT8
Mercedes - None - E430, E55
BMW - None - 540 6 speed
If you modify, you are on your own and the manufacturer will tell you they don't want any part of it. It all depends on the service manager, and its a good day when your Corvette service manager comes to the shows with his modified Corvette.

BuilderBill
04-02-2008, 03:52 PM
See the above post.
Jeff,
GET OFF THE COMPUTER & CALL "UV" BACK!:)
Bill

HoustonSRT-8
04-03-2008, 08:48 AM
Here are the modifications permitted by each manufacturer from what I remember based on my own vehicles back to late 1995 and 1996 OBDII.
GM (Corvette) Intake and exhaust only. 2000 Vette, 1996 Grand Sport, 1995 ZR-1
Ford - None. F150 Lightning.
Chrysler - None - Jeep GC SRT8
Mercedes - None - E430, E55
BMW - None - 540 6 speed
If you modify, you are on your own and the manufacturer will tell you they don't want any part of it. It all depends on the service manager, and its a good day when your Corvette service manager comes to the shows with his modified Corvette.

Yeah, that's not set in stone.

rumplemenz
05-16-2008, 05:03 PM
Of course this was gonna happen. I think it sucks that people were trying to ROB the dealer for things they broke. I was, am, and always will be upfront with my dealer. They know everything that is on my truck and I deal with only a select few people at my dealer. Same guy works on it and the same customer serivce rep greets me.
If you changed it and it broke fix it your self. I certainly don't expect chrysler to warrant my heads, etc. if something happens.
So for all those who milked the system to extreme - THANKS!

bro.. your buggin.. dealers are scamers just as much as the vehicle mod enthusiasts out there are..... to say who started it all is silly... im never a big mod guy and i cant tell you how many times ive brought my UN MODDED vehicle in for service and they have tried to send me away telling me there isnt a problem... when in fact there is.. majority of them are so full of it... i also love the car dealers who say they give their used cars a 125 pt inspection... please...!!!!!!!!! ive witnessed it myself dealers taking in 1-3 year old trade ins and just putting them right up front with a for sale sign on them... !! and than they just pray 60 days goes by with out any problems... or if there is a problem they just tell you to go to a certified service department specifically for that car...

so you should be ashamed of yourself for ever backin up dealers... !! :)

i do hear you a little.. but come on man.. who in their right mind likes service departments at car dealerships? they are a minority..

BuilderBill
05-16-2008, 11:26 PM
who in their right mind likes service departments at car dealerships? they are a minority..
I like mine....Stateline Jeep, Ft. Mill, SC.
They have done all my mods.
I do not ask them to warranty anything driveline related though.
Bill

silverbullet
05-17-2008, 12:52 AM
Wait, so is this thread for real or not?

If it's real, the I guess the Predator is now out of the question?

robbiesdad
05-17-2008, 02:41 PM
Look at who started the thread. Count on anythingyou hear from Resume...

Bob