Jeep Dealers Caught Tacking on Unnecessary Charges in "Today" Show Exposé - Cherokee SRT8 Forum
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post #1 of 15 (permalink) Old 10-26-2011, 12:33 PM Thread Starter
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Jeep Dealers Caught Tacking on Unnecessary Charges in "Today" Show Exposé

We've all heard the horror stories about women who take their cars into a mechanic to fix a minor problem, only to be charged outrageous fees for non-existent or small issues. A national news program went undercover to get the scoop. After placing hidden cameras at several dealerships, the show's decoy was overcharged for service work.

The MSNBC "Today" show sent a producer with a functional, out-of-warranty 2007 Jeep Grand Cherokee to five New York-area Jeep dealerships. Before sending her on her way, the network hired a mechanic to install a faulty air conditioning relay, so warm air would blow out of the unit. This problem would cost you about $100 to fix.

When the producer took her Jeep to four of the five garages, mechanics found the faulty relay, but they tacked on extra services to the bill. When the show interviewed third party repair experts, they said these extra services were considered unnecessary. At one dealership, the producer was told her air conditioning compressor had blown up and it would cost $2,000 to fix.

But hopefully some good will come from this news segment Chrysler spokesman Gualberto Ranieri issued a statement to MSNBC: "I can assure you that we are investigating this case."

More: Jeep Dealers Caught Tacking on Unnecessary Charges in "Today" Show Exposť on Autoguide.com
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post #2 of 15 (permalink) Old 10-26-2011, 12:41 PM
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We've all heard the horror stories about women who take their cars into a mechanic to fix a minor problem, only to be charged outrageous fees for non-existent or small issues. A national news program went undercover to get the scoop. After placing hidden cameras at several dealerships, the show's decoy was overcharged for service work.

The MSNBC "Today" show sent a producer with a functional, out-of-warranty 2007 Jeep Grand Cherokee to five New York-area Jeep dealerships. Before sending her on her way, the network hired a mechanic to install a faulty air conditioning relay, so warm air would blow out of the unit. This problem would cost you about $100 to fix.

When the producer took her Jeep to four of the five garages, mechanics found the faulty relay, but they tacked on extra services to the bill. When the show interviewed third party repair experts, they said these extra services were considered unnecessary. At one dealership, the producer was told her air conditioning compressor had blown up and it would cost $2,000 to fix.

But hopefully some good will come from this news segment Chrysler spokesman Gualberto Ranieri issued a statement to MSNBC: "I can assure you that we are investigating this case."

More: Jeep Dealers Caught Tacking on Unnecessary Charges in "Today" Show Exposť on Autoguide.com

And that's why its called a stealership.

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post #3 of 15 (permalink) Old 10-26-2011, 01:20 PM
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And that's why its called a stealership.
Have to agree. I just paidn $1k to have the sunroof on a 04 Neon fixed worth maybe 3k. Yes it needed fixed & I told them to proceed but still DAMN. Should have taken it neighbor hood sunroof shop.

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post #4 of 15 (permalink) Old 10-26-2011, 01:30 PM
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I wouldn't characterize this as being unique to Jeep dealerships or any brand for that matter. It's a rampant problem throughout the whole auto repair industry. Always has been and I don't see anything changing.

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post #5 of 15 (permalink) Old 10-26-2011, 01:39 PM
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I wouldn't characterize this as being unique to Jeep dealerships or any brand for that matter. It's a rampant problem throughout the whole auto repair industry. Always has been and I don't see anything changing.

Bernie
This ^^


poeple just dont know these days ... and sadly enough, most businesses will take full advantage of that. My neighbour had his cutouts welded in and the shop tried to tell him it took 6.5 hours @ 95$/hour .. total bill after tax of 691.60... I volunteered to make the trip down to the shop to set things right. ended up refunding him $500 for " additional work required for install "



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post #6 of 15 (permalink) Old 10-26-2011, 01:40 PM
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Price gouging at its finest

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post #7 of 15 (permalink) Old 10-26-2011, 02:14 PM
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My buddy works at Chrysler dodge jeep dealership and a few months ago a new manger started and he had a huge meeting about how this dealer need to up sell basically wanted them to find 100hrs worth of labour a week on customers cars that had came in for regular maintaince... Everyone was pretty pissed this new guy wanted to do this


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post #8 of 15 (permalink) Old 10-26-2011, 02:27 PM
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Price gouging at its finest
Damn right, that is how America is today unfortunately

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post #9 of 15 (permalink) Old 10-26-2011, 10:36 PM
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I once witnessed a Chrysler (Dodge) dealer quote an older woman $500 to install a serpentine belt. I told her to meet me at AutoZone with $50 and I'd do it while she waits. The sad thing is, she didn't believe me and probably paid the $500.
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post #10 of 15 (permalink) Old 10-27-2011, 07:41 AM
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I was charged 5 hrs labor on replacing an alternator on my boat a couple years back. 3 bolts and a belt :\ Mechanic must have been that guy Harrison Ford was chasing. Learned my lesson of leaving credit card on file.



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