What year is your Jeep?
If it is 11-12 and the tool was not updated yet, it will not show up
If it is earlier, I'm guessing someone was skipping right past it in the list by clicking the double arrows maybe?
I want to take this opportunity to let everyone know that getting us on the phone is not always the best idea, nor is it necessary in most cases. We have multiple options for contact, the best of which is right here on our website:
Fill out that form, describe the issue, and we will get back to you, likely before we finish the phone call we are on at that moment
There are also about 3 other means of email contact on our website:
Then there is our live chat service:
(I cant link it, but there is a floating box on our site that you can click to connect with one of our techs)
In addition to this, is our forum, where you can find lots of answers to lots of questions, or email directly to firstname.lastname@example.org
with any questions you may have.
If you still need assistance with this device, please email me, mlitsch @ diablosport.com