Trinity issues - Page 2 - Cherokee SRT8 Forum
WK1 Tuning/CMR/Dyno/DataLogging/Gauges This section is for all discussions related to hand held tuners, CMR tuning, Dyno tuning, Data Logging & Gauges.

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post #11 of 36 (permalink) Old 08-25-2012, 01:55 PM Thread Starter
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yep this sucks major dog grapes! Just paid 600 bucks for this thing. should have stayed with the pred that I have used for years. Cant find receipt so it looks like I'll have to pay for the repair as well as a visit to the stealership to get the truck reset if there is no way to get my base tune back. I just got the dang thing and had not even reconnected to the computer to save my backup. Hell Ive been out of town for over a month.
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post #12 of 36 (permalink) Old 08-25-2012, 02:11 PM
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yep this sucks major dog grapes! Just paid 600 bucks for this thing. should have stayed with the pred that I have used for years. Cant find receipt so it looks like I'll have to pay for the repair as well as a visit to the stealership to get the truck reset if there is no way to get my base tune back. I just got the dang thing and had not even reconnected to the computer to save my backup. Hell Ive been out of town for over a month.
if you registered it with them for warranty purposes you shouldnt have a problem.... How do you think i feel, i bought one of ours from stock and paid much less than 600, still it has issues...
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post #13 of 36 (permalink) Old 08-25-2012, 03:48 PM
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It needs to go back to Diablo. My brand spankin' new one for my 300SRT did the same thing the very first time I plugged it in. Sorry about the bad luck homey.
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post #14 of 36 (permalink) Old 08-28-2012, 08:34 PM Thread Starter
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Anybody know something I dont? I found the receipt and filled out the rma request and nothing. Where do I get the rma number which needs to be on the outside of the box. What address etc etc etc. How long does it take to get a response.
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post #15 of 36 (permalink) Old 08-28-2012, 09:01 PM
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diablo is sending me a new one and im sending this one back. you need to call customer service and get a RMA number. you need original receipt too and has to be within so many days to get fixed for free
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post #16 of 36 (permalink) Old 08-29-2012, 07:14 AM Thread Starter
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ok I went to the website and did an rma request a couple of days ago-- still nothing. I have scoured that website looking for a nunmber to customer service. Im not seeing it. Ifound the receipt.
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post #17 of 36 (permalink) Old 08-29-2012, 07:24 AM
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ok I went to the website and did an rma request a couple of days ago-- still nothing. I have scoured that website looking for a nunmber to customer service. Im not seeing it. Ifound the receipt.
PM Mike@Diablosport on this forum.

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post #18 of 36 (permalink) Old 08-29-2012, 09:48 AM
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yeah mike is who i spoke to on the phone.... Since it was a unit from my inventory i am just getting an exchange vs the repair option... since i just got it and all...
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post #19 of 36 (permalink) Old 08-29-2012, 06:54 PM
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Yup happened to mine one month after purchase
Talked to Mike and got an RMA number and sent it back
Took 2 weeks for mine and I'm in Canada
Descent service just a royal PITA
Where you trying to use an SD card???

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post #20 of 36 (permalink) Old 08-30-2012, 12:32 PM
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i got my new one today and it works fine
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diablo sport tuner, diablosport, trinity, tuner

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