Originally Posted by DrSheldonCooper
that may be a part of the reason why best buy is going out of business :/
I somehow doubt this ..
Perhaps Best Buy Canada is different, but I have always found my local store to be exceptional when it comes to product knowledge and service. Just don't walk up to the guy who looks like he fell off the short bus.
And yes, Best Buy makes 95% of their profits on service, install and accessories. I know a guy who works at the western Canadian distribution centre for Bestbuy. I get everything for cost plus 10% - when I bought my flat screen TV I believe I saved around $10.00
But when it came to cables, surge bars, remotes, stands etc - I saved hundreds, if not thousands.
Its not rocket science to see that a company like BestBuy who competes in such a broad, over flooded market, needs to focus profit margins on the after sales, services and installs.
Yes, its a serious PITA but thats business - just be smart about how you deal with large corporations like BestBuy. Just say no to the service plan, install and accessories. then go buy them online !!
But back to OP - thats not acceptable at all, and I would highly suggest going back to speak to the GM of that store. It likely won't yield any sort of monetary reward, but it will sure feel nice to ream out the little pecker who tried to swindle you !!